"Totally ridiculous! Bought a necklace for $300 and got the wrong necklace that’s a piece of junk for $100. Representative said manager said for me to keep junk necklace and they would send out the original I bought and still haven’t! How dare you take advantage of someone let alone someone in a wheel chair! Plus charge me the full $300 for junky $100 necklace"

"I love the value I got at Helzberg! They had slme really great sales going on. Gabby at Northpark Mall was super helpful and nice even though I probably don’t look like their “typical shopper.” I was so happy with the service and turn around time."

"product not shipped to right address. filed a claim and never heard back. luckily a neighbor brought the package over"

"It was great! I used to buy from a Helzberg store, but now we live in an area where there isn’t one nearby. I was very happy with my online shopping experience."

"I never received any updates for my in store pickup. I called the 800 number and they called the store to verify it was ready. When I arrived at the store I was immediately told there wasn’t any orders before they even checked. Once they checked and found it, I was given a rude lecture on buying online vs at the store as they don’t get credit for the sale and it wastes their time."

"Love to browse & I have lost some jewelry & am trying to replace it . Love your layaway plan"

"I tried to buy what I wanted and could not use my gift card to pay for it. I’m not very happy about this. I called one store close to me to see if they had it and they do not. There was NO number to call that I could find for help. I have spent thousands at your stores but on line ****"

"I love everything about Helzberg jewelry I've been shopping at Helzberg for over 28 years also my kids grow up with Helzberg Jewelry I purchase when they was youngerI love the customer service also the prices I also use to use they layaway when I was raising my kids all five of my kids are grown now they still have the jewelry I bought them we just had to get they ring size bigger and they still have they first goal chain and also earrings good quality jewelry all of these years my kids still have them in good condition my four daughters one son also I still have jewelry I purchase over 20 plus years for myself still in good condition I love this store also I was surprised on Christmas I got engaged my fiance bought me a beautiful engagement and wedding set just beautiful I cried love my rings it was a big surprise I told him this been my favorite store forever the gift wrapping was just beautiful also the Box in case it came in my number one store Helzberg thank you"

"I order the earrings for my moms birthday they were just what I was looking for not only did she love them but they came early then expected. Thanks Helzberg."

"Everything was good. I love my bracelet."

"The ring is beautiful. The tracking number was wrong. I had to call Helzberg to get correct tracking number"

"This was a birthday present and because it required signature we almost didnt receive it.Adter the final delivery attempt the driver just happened to ve driving by our street again and stopped by one more time. Gift was not received on time...not happy."

"I have shopped at Helzberg in the past. The customer service is outstanding."

"What I ordered far exceeded my expectations. I was very pleased."

"Everything was very good except the order was sent to the wrong address (billing vs shipping) and I was trying to keep this a surprise. Then the produce has a HUGE knot in the chain that I spent 2 hours trying to untangle and have failed."