"Great selection and efficient in delivery of items ordered."

"The website was easy to browse and very straight forward. I loved how you could compare rings and see how they would look on someone’s finger before you buy it. The picture quality of the rings were excellent. It looked exactly as it did on the website when I received it. Not every company can depict their products so perfectly! Sometimes details can be lost through the quality of a photo."

"Everything was smooth and exactly what I would have wanted. With the exception of being out of a certain product, I wanted when it was on sale. However, that is not Helzberg's fault. I can only imagine that if I wanted it, so did others."

"I got my necklace in the mail and the package was horrible. I opened the box for my necklace and the chain was already broken. I am very disappointed."

"It was very difficult to find what I was looking for on the website. I was looking for stackable rings. It is only because I went through every piece of jewelry that I found these lab grown rings. I looked for the real stones I'ld seen in the store and they were even harder to find on the website and when I could find them they were more expensive than the ones in the store. Both types of the stackable rings also didn't show up each time I searched the website. The filters didn't seem to work so I had to search every category and all items. Neither the gems (4 colors) or lab grown sets ( 6 choices) were presented together even though they were intended to be worn together. That presentation would make a complete, greater, sale more likely. I first saw the real gems in the store and looked on line everywhere to find them. Helzberg didn't come up in my google search. I had to think to go the your website to see what I could find on line and only because I saw them in the store."

"You have sent me a survey when I haven't even received the product yet. I haven't even gotten an update. It's been 11 days and nothing but junk mail from Helzeberg. I won't purchase online again from this site."

"This was an AWFUL experience. I ordered this gift for my niece's birthday and she never got her present. I was not made aware when I ordered this that someone needed to be home to sign for it and when the notes were left on the door there was no contact information for my sister in law to schedule a good time to pick it up elsewhere. As they work full time, deliveries in the middle of the day do not work. I never received a tracking information email to tell them to be looking for it and in the end it was deemed undeliverable and she didn't get the present. I called customer service and the **** the phone was nice and did her job but told me that she could not turn it around and would be refunded upon return (that still has not happened) and I could order again. No way I was ordering another shipment from Helzberg after this debacle. Way too much of a hassle for the receiving party."

"What the size I was expecting to small"

"The necklace looks nothing like the picture and my girlfriend is disappointed because she was extremely excited to get the necklace. She hasn't worn it once and I don't blame her."

"My ring is gorgeous and it was very reasonably priced. My husband purchased a diamond ring set from Helzberg's several years ago and I am very happy with it. I had questions about my order and a customer representative was very thorough and nice. She answered my questions and offered to help with some wedding gifts. I am very satisfied. My order actually came early so that was a nice surprise. Thank you!"

"Very good, easy to use, and took me right to product"

"Two years in a row i was told if i spend $1000 I’ll get this. Well this year it was a TV and I didn’t get it"

"I have shopped and ordered before and it’s very easy and very secure. My only problem is that the views shown are much bigger than in person."

"I have been a Helzberg customer since 1996 and love every piece of jewelry that my husband has purchased for me and I have purchased for my husband, myself and others."

"It was mediocre and I described the issue above."