"Loved the site looking forward to receiving my catalog"

"Poor. The price of the product in the email does not match the price listed to purchase."

"The personnel involved worked very hard to meet my needs."

"Purchasing & receiving product was flawless. Purchased a protection plan without reading all the rules and decided to return protection plan (we were told it could be returned within 30 days). We had another repairman lined up and would have voided protection plan. Called online, was told I needed to visit the store (evansville, indiana), store refused and sent me back to the call center. To receive a refund I was told to mail back the care card when it arrived in the mail, but one was not included in the package. 2 more calls later I finally got someone to issue a refund. The check came in the mail today. Your customer care systems were a nightmare to work with and it was much harder to do what I needed to do than they made it. I have zero confidence in your customer service and will never purchase anything from helzburg because of how poorly I was treated."

"Excellent quality and she was thrilled with her gift."

"Your online site needs work. I ordered a necklace that said buy one get one. Received one necklace thinking I would receive two. Need to clarify your listing on your site. I used the bogo code you said to use to receive the two for one."

"I had an awful experience after I received the product when trying to get it exchange for a bigger size."

"Shopping at Helzberg is always an awesome experience."

"I was very pleased in all aspects of the purchase. Helzbergs has the most beautiful jewelry, and their Staff Members are wonderful!! The overall experience was awesome!!"

"Product was to arrive before Christmas, it did not"

"delivery date botched necklace chain not in envelope and am having a difficult time untieing the knots"

"The website was easy to use and I ordered exactly what I wanted and was able to utilize the in-store pick up option. However, Nature from the Mall of America store was extremely rude to me when I spoke to him on the phone. He basically scolded me for calling and asking if my item was ready. Had I not already paid for the item & just been calling to ask a general question, I absolutely would not have shopped with Helzberg Diamonds again."

"The diamonds didn’t meet my expectation. They looked a lot clearer on the website than they do in person. Unfortunately I didn’t have time to return them before giving them to my wife during Christmas."

"I really appreciate that Helzberg Diamonds delivers to APO’s. This was a life saver. Thanks!"

"I love the quality of Helzberg!! I usually buy in store...this was my first time buying through the website. I have been purchasing my jewelry at Helzberg for 21 years!!"