"Really good experience from beginning to end."

"I have been a customer for years and have never been disappointed."

"I will never buy online againI will go to inperson.Lesson learned"

"Very disappointed. Shipment got canceled . I had to call cust. Service to get ready shipped to make it in time for christmas.the package arrived in good condition but the chain for the pendant was in a knot that took my wife 2 hours to untangle. Which took away from the enjoyment of the gift."

"It was delivered via UPS which is normally not a problem. I wasn’t home to receive it since I was at work. When I called UPS to arrange for me to pick up, they stated that I couldn’t because the shipper put a hold on it and only the shipper could remove the hold. It was after business hours and a holiday weekend. So I had to take time off of work (I missed a half a day of work) to wait for my package to be delivered. This was unexceptable."

"Easy the whole experience was delightful."

"Loved online customer service she was great but in store when I picked up my purchase was one of the most rudest experiences I ever had i was ignored for a while before anyone asked me if i needed anything the the manager just took my identification card and just handed me my ring without opening it up and showing it to me i know that nothing will be said about it or done because the excuse will be it was the holidays i get the excuse that's going to be made i would never buy a piece of jewelry from that particular store"

"I saw the product I purchased featured on Fox News one morning. I wasn't planning on buying any jewelery, but the opportunity was too good to pass up. Purchased as a last minute Christmas gift for my wife, and it was a big hit. Thank you very much."

"Beautiful earrings for my first online jewelry purchase ever."

"I bought the ring for my best friend and she absolutely loved it!! We've been friends for 27 years now!!! Thank you!!!!"

"Site was nice to look at and easy to navigate"

"Besides arriving three days late, one of the three diamonds in the piece does not match the other two diamonds. It is yellow and the other two are white. They should all be white. It is so ugly, i couldn't give it as a Christmas gift to go with the matching earrings I bought in your physical store. Plus the packaging was horrific. It did not come in the maroon helzberg outer box, just a cheap version of the traditional necklace clamp box tossed into an envelope so it was damaged too. Totally disappointed in the whole experience."

"I had a good experience, however I wish I was told that a signature would be required at delivery. Being that I work during UPS's delivery times, I had to wait an extra two days to receive the package, making it late for Christmas."

"Excellent, always pleased with the quality of your products."

"the process was very easy and the experience was quite plesant"