"They are prompt, courteous and professional. As a DIY’er, I’ve come to count on their service."
"Ordered both lower control arms and associated hardware for my 2019 Tundra TRD thinking parts department had to order, but to my surprise I picked up my entire order within 24 hours.
Thanks for a GREAT EXPERIENCE "
"No delays on shipment.
Excellent Quality "
"I looked online for type IV transmission flyid. Went to the store to buy it. It was 2x the price online. I bought 4. Went home bought 10 more online. Went back to store 1 week later to return the overpriced bottles. He was angry I had a return. Was snippy with me when I said it was half off online from the same toyota shop. Toyota should fix this. 1 price. "
"You cancelled my order saying you didn’t want to ship it. Fred Anderson Toyota came through and shipped my order without any issues. Lost a customer. "
"Ordered online to get the discount (always cheaper to order online vs. in person at dealer). Got email within several hours that it was ready for pickup. I was on crutches, so I took my wife so she could push the cart out (4 rotors and pads), unload parts, and then return cart. They actually pushed the cart out to our Sienna and loaded the parts for us. Top notch service!"
"Our experience was very good appointment was easy to get "
"Received Genuine Toyota parts in an open ripped plastic packet. When asked about it, the parts sales person very rudely said "do you want it or not". Very frustrating"
"The price online is cheaper than going to the dealership place."
"Good prices and great sale at July 4th this year helped me get a OEM part cheaper than I had thought. Only downside was when I tried to buy at the parts desk the price was much more than advertised online. Was able to easily buy online that moment and get it same trip but was a bit of a unnecessary and annoying dance. Parts Dept staff was super friendly and helpful."
"I ordered a part online for my RAV4 and had some questions.
Mark was very kind to double check the order for me and to correct the part number.
As a result, I received the part in time and installed it without any problem.
I greatly appreciate Mark's help and the service provided by Hendrick Toyota.
Thank you, Alexei. "
"Easy, fast and efficient at a great price and with quick delivery "
"I recently ordered an accessory on line for my 2023 Tacoma TRD. Hendrick was some what cheaper than the other two local Toyota dealers and even though it was the longest drive by quite bit it was still more economical to make the drive. When picking up the part(a set of running boards with steps) which were just heavy enough to be cumbersome, the parts agent,without asking, carried them out and loaded them in my truck. I'm 76 so I appreciated it. Nice touch!"
"Ordered parts online to get competitive prices and picked up the parts in person. Personnel were professional, polite, courteous, respectful and even offered to take the brake rotors out to the car in a kart because they were heavy. Top notch service. I would recommend this store to anyone who is looking for genuine Toyota parts at competitive prices."
"The parts guys go above and bring to make sure you’ve got the right part for the car. "