"I beg no one goes here. Horrible experience. I’ve never felt more robbed and disgusted by a customer care team. They only want to steal your money here "
"Ordered car mats online, fed ex tracking says LABEL CREATED for about a week now. Which means it hasn’t shipped. Why would u send a survey request when u won’t ship the product?"
"I never received my package, and I am being asked to complete a survey on my experience."
"Ordered a part and was charged and forwarded an invoice. Two weeks have passed with no shipping confirmation. Have called with no answer. Left a message explaining my concern and left contact information yet have not heard back in almost a week. Terrible service. Poor communication. "
"It was great. Thanks again "
"I ordered several parts for my 4Runner online. Great price and a very convenient way to do business. I was given email updates on the parts. They were here in a couple of days of my ordering. Quick, easy pickup. Great staff. "
"I ordered some maintenance parts to take advantage of the sale and free shopping. Shipping was very quick and I received the parts in a couple of days."
"The sales team are great people whom they love to help. but the part requested and it's says it fit my care does not fit or look like the original"
"Email for questions contained in the invoice is incorrect for the parts department. Had to call multiple times to get someone to answer to get an ETA. I shouldn’t have to call to get an ETA. A simple email should be sent by the dealer."
"Counter guys seemed mildly inconvenienced that I was there. I had to sit in my car using my phone to order parts to get a significant discount versus the outrageous over the counter retail prices.
They did have the parts pulled and ready quickly. I would use them again, just expect a disinterested experience."
"The parts associate was very friendly and easy to talk to. Great personality."
"I didn't know car door handles breaking was a thing, but apparently it happens
pretty often. I needed an outdoor handle for a Camry and wanted it to match the
original color (as I think most people would). It took me a while to get through on
the phone to the parts department but the gentleman who took my call was extremely
helpful and gave me the exact part number (including the correct color). It was in stock
so I ordered it and it arrived in a few days. And it was perfect. I wish all of my DIY experiences
turned out so well. "
"Brittany Snyder did a great job fitting me in the schedule for a part I had ordered. She did a little research and was able to reduce the labor cost on the install. Great customer service and attention to detail. Thank you. "
"I was able to pickup the part that I ordered for my Tundra the same day I placed the order."
"great prices and conveniently located!"