"3 year in home warranty - called about a failed CPU fan and all I got was excuses why they are unable to service the machine - server is down, call back tomorrow, the technician who handles that are is not in, call back tomorrow. I think they are hoping that you give up in frustration and they do not have to honor the care package. after all, they already have your money."
"I got my laptop for Christmas and it's 5 months later I've never got to use it because it freezes! Customer support would not help me unless I wanted to pay for it!! Talked to them multiple months and said would call me back and never did but the lady says in her system it says they called and j didn't answer!!! I never got a call back! I'm so upset because so much money was spent on this and it cannot be used to even fill out a job app! I will never buy from hp again and I will tell everyone I know to not buy from them!!!!!!"
"I just needed my computer to be unlocked. I was told I would either have to pay a $99 one time fee, or would have to subscribe to a new warranty for a fee of $35 and then $15 dollars every month after that for a year. I do not need a warranty. I just needed them to remote into my computer and change the password. I work in IT it is really not that hard to do. I would not have minded paying a small one time fee for the service, but to charge $99 for a one time fix is disillusion. I ended up taking the laptop to a local shop here in town. They remoted into my computer and unlocked it for me at no charge, It took them about 5 minutes to complete the task. "
"Never in my life have I handled a company quite as bad as this. I ordered the ak011na Gaming Notebook back in November, and almost as soon as I had booted it up, it was riddled with faults. Their tech support ran rings around me with nonsense 'solutions' that as someone with a mediocre knowledge of computers would not fix anything. Eventually, I got the claim elevated and one of the actual technicians told me it needed to be brought in for repair immediately. At this point, I had owned the unit for around a month - a timeframe for which HP then held my laptop in repair for. In fact, they had the unit for longer than I had even owned it, despite me being told it'd be back before Christmas. I took the claim even higher and started to seek external help, before being contacted by HP's head of Customer Services, who promised me a replacement unit and compensation.
Now, I thought that would be the end of my troubles. Nope. They sent me the better model, the ak116na, and a free HP X9000 OMEN mouse as compensation, which I can't fault them for. What I can fault them for is the fact that this unit too was faulty, with some of the exact same problems. I contacted HP support again, who once again bothered me with nonsense solutions which I knew would do nothing, and they eventually said I'd have to reinstall the OS (not something I expect to have to do on a brand new laptop, otherwise I would have built one myself). I did so anyway, and it still wasn't fixed - in fact the BSoDs, crashes, and visual glitches just got worse. Eventually, I found out I had the legal entitlement to a refund because they had failed on their one chance to repair/replace the unit, so I demanded one from Post-Sales. Despite this, they clearly weren't very well versed in consumer law because I was told "it was past the 30 day limit" and I'd have to see if the managers would be willing to give me some leeway (even though that's not how the law works). After a while (around 2 weeks) they finally got back to me and booked me in for a return, which was all fine, however now that I have shipped the unit back, their very rude staff team has been contacting me saying items were missing from the return (for example, the compensatory mouse that they never asked for back, and even for the old unit which they kept when it was in repair).
This company is a farce and a joke."
"I am VERY disappointed in hp right now!! Over a month ago I purchased a CUSTOMIZED computer for my photography business and it was defective.
This computer was NOT cheap!
I understand when dealing with electronics things can happen, but what upsets me most is the POOR CUSTOMER SERVICE I received.
I was told there is absolutely NO compensation for things like this. Are you kidding me?? My business depends on my computer (I have no backup) & I'm out of commission for a month and there's no compensation for that?! I will NEVER purchase from HP again!!
And by the looks of others comments on here, I'm not the only one who has received defective equipment!
"
"HP changes your product spec after you build your pc after you hit pay online. My credit card was charge for a product that I didnt order. I called emailed them they would say they were sorry or change the order TO THE ORDER that was given me online I wanted the desktop I ordered. "
"I lost internet service and called my provider and they referred me to HP. Before they would do anything I had to agree to a charge. The one I picked was only a 14 day guarantee at $99.99 charge to my cc. I talked to Moe who right away said there was nothing he could do for me. I asked for a refund and he said he would put in for it. After 2 months I finally talked to a person named Sherry and she told me as long as they even just talk to you, that's considered working on your PC. Therefor no refund. What happened to there guarantee????? I will never buy another HP.
Ed Stephens"
"Edit: Finally got a call from someone that could explain the situation and offer a solid solution. I bumped up from one to three stars based on HP finally making the situation right. However, as long as there is a call-center barrier where issues are not able to be heard by the proper people of the company, HP will always have frustrated customers and I will keep two stars off for that reason.
Order # H395529548
In all of my years of positive and negative online shopping experiences, I have never encountered a more frustrating and infuriating experience. Long story short, the product I ordered had to be altered because they found an incompatibility (or simply ran out of the item they listed as an option on their order form), they offered to switch the item out for another but offered less than half of what the switch should have been, they then delayed the order twice, finally canceling the order due to a vague reason that I haven't been able to find someone to explain. All the while, I've spent hours on the phone trying to figure out each hurdle with call-center employees in India who give generic spiels and cannot get you ahold of higher level HP employee that can offer real answers and solutions. Not only have I wasted my time, I've had to take the initiative to find out what was going on.
The first delay came with an email notifying me of the delay 3 days after the item was supposed to have shipped. The downgrade, and being offered less than half of what I should have received for the downgrade, required hours of my communication with call-center employees who had to be told time and time again that I was not requesting a discount, but rather proper compensation for the downgrade. After I called to find out why my computer still has not shipped and request a further discount for my troubles, I received an email immediately following that phone call saying that HP has cancelled my order giving a vague and generic explanation. They held my money for over a month and made me waste hours of time resolving their false advertisements, and inabilities to deliver their promised product. And now I'm sitting here with nothing more than a sorry and what was supposed to be a good deal, gone. My rebate will no longer work. I've requested that HP honor the discount and rebate offer, for the same computer which continues to be advertised, but the call-center employees do not have to authority to give that discount. And I'm still waiting for a non-call-center employee to contact me as there's no way I can contact them.
HP has distanced themselves from the customer by using foreign call-center employees as the front line. They've supplied them with American first names and a script to help them sound like they can solve your problem. But unless your problem is the most surface level of issues, you aren't going to get anywhere. They simply don't have the ability to make decisions other than what HP has outlined in their job description. They also cannot describe HPs vague emails about the issues they have making, shipping, and delivery their product. It's a horrible way of doing business and these unfortunate people have to deal with the poor business practices by the HP higher-ups. I've exhausted my abilities to find a a solution and discuss this matter with someone who has any bit of authority. AVOID HP AT ALL COSTS. They don't deserve your business. "
"Terrible customer service and warranty. Multiple business desktops with next day on-site warranties. Refused to restore to factory settings on hard drive failure - just blank drive - 'software support' claimed as not covered, even though this is part of the system when purchased.
Next hard drive failure on another machine - told next day...never came, called or contacted - no hard drives in stock unless you have 'next level service contract' - they claim 'best efforts' only. Still waiting...
BEWARE OF HP WARRANTY SUPPORT!!! THEY WILL RIP YOU OFF AND NOT DELIVER WARRANTY AS EXPECTED OR EXPRESS - THEY FIND LOOPHOLES FOR EVERYTHING!"
"Product Name: ENVY 3D
DONT BUY ANY HP PRODUCTS SUCH COMPUTERS/LAPTOPS ... MY BRAND NEW LAPTOP HAVE ALL KIND OF PROBLEMS ... THEY MAKE ME TO PAY FOR ADDITIONAL SUPPORT $350,THEYR CUSTOMER SUPPORT IS THE WORST , THEY CONNECT YOU TO INDIA, THEY TOOK OVER REMOTELY AND THEY DESTROY MY LAPTOP , THEY DONT KNOW WHAT ARE THEY ARE DOING , HP SUPERVISOR WAS DISHONEST ,LIAR, HP ARE THIEFS,THEY ARE GIVING ME THE RUN AROUND FOR 5 MONTHS ,AND ON THE END THE SUPERVISOR TOLD I SHOULD SELL IT ON EBAY AND BUY NEW ONE ,PLUS THEY BLOCK ME ,SO I CANNOT CONTACT THEM ANYMORE, HP IS THIEFS AND LIARS ... DONT TRUST THEM ... THEYR TECHNICAL SUPPORT ARE ALL STUPID AND PEOPLE OFF THE STREETS ..."
"Just had issues with HP OfficeJet 4620 not printing in black after cartridge change. My printer was YEARS out of warranty, but I gave tech support a call and was willing to pay for fix. Long story short, HP extended the warranty and sent me a replacement printer (with new cartridges) ALL AT NO CHARGE. I've been a long time HP supporter and loved my OfficeJet 4620 - GREAT SERVICE; GREAT CUSTOMER SERVICE!!!!!!!!!!!!!! HP did NOT request this review - I'm just thrilled to have received the support I got! Thanks HP! I'll keep buying your products."
"I had ordered a Desktop with HPonline on 26th May 2015. After about 5 days, I went on to track my order online. The search throws no results. There after, I called up the call centre ( customer helpline) thrice. They kept on repeating that the product is discontinued and I will be intimated over a email. It has been a very poor response from HP.
1) If the product was to be discontinued, it should not have been figured out on the HPonline store
2) They should have been prompt and pro-active in informing this, rather than waiting for me to call thrice."
"This company is the WORST! Cheaply made products. Upon purchasing a Pavilion G6 laptop many problems occurred such as:
1. Hard drive crash (warranty) 2 months after purchase!
2. Hard drive crash (Warranty) 3 to 4 months after purchase
(Expired Warranty)
3. Keyboard Keys Not Working (some)
4. Bevel cracked from opening and closing laptop. Glue did not fix.
5. Screen disconnected from hinge.
6. Wires hanging from screen
7.Power Cord Stopped Working (replaced after complaining about shoddy product& refusing to pay for replacement)
Their solution was to pay half cost for repair or purchase new laptop with extended warranty. I think NOT! Their products are nothing more than a money pit to gouge the customers for more. The plastic piece (bevel) that goes around the screen is 52.00! 52.00 for plastic!! I encourage all who has had issues with this company to file a complaint with the State's Attorney General's office.. It's time for a class action suit.
https://oag.ca.gov/contact/consumer-complaint-against-business-or-company
"
"worst laptop you can ever have. buy one and you'll definitely regret it. "
"I purchased a hp pavilion 23 touchsmart. 4 months after, it wouldn't start up. Hp came to conclusion hard drive was bad. Sent it to hp who replaced the hard drive. The day I received it back, same problem. I called tech who mentioned she didn't understand why they replaced the hard drive, the problem had nothing to do with it. Now they want to replace the motherboard. They refuse to refund or replace my $800.00 desk top. They said after several attempts to fix it, if it isn't solved we can "discuss" a new computer' or refund. I am disgusted that their customers are treated this way. I dint think I am being unreasonable by asking for a new computer. "