"This is a very bad company. I ordered a set of rotor and brake pads for my 2013 Ford Explorer. There add for the part said it fits my Explorer, which it does not fit. The parts were for a light duty vehicle and my Explorer has heavy duty which I did not know till my Mechanic had my car apart, so I order the ones that work on my car from him. I ask Hex auto parts for a refund. They are giving me the run around on the return. They are telling me to keep the parts an d resell them, I'm not a seller. I just want my money back...I repet do not do business with this company"
"First I go to put it in and sensor on the unit was not intact and I tried to insert it where it goes underneath the electrical plug then it came with no mounting stud for accumulator hoses so I had to buy new stud could not get old one out of old compressor then I charge it with freon and gas and replaced all seals and I rings get all this done and it does not engage witch means compressor is no good brand new compressor I am out about 300.00 with labor and parts cost and freon and still have no air they said I was issued a refund on July 15th still have not received refund hare it is july 23 they said refund would take 3 to 5 business days it's been well over that cannot contact ebay cannot contact hex auto parts this has been very bad purchase for me never again and I am about done with ebay period and their suppliers like hex auto parts "
"My alternator quit on my car so I ordered a new one on Monday. They took my money and sent me an email with a tracking number so I assumed they shipped it. 4 days later I still hadn't got my item and there was no tracking information. I emailed them to ask if it had shipped- I've been without a car for 4 days! They emailed me back and said it is out of stock! What??? Why would you take my money and give me a tracking number if it was out of stock??? I could have ordered it somewhere else if I had known!!! And I haven't gotten my refund yet! If I hadn't emailed them and asked about my order who knows if/when they would have told me. So now I won't have a car all weekend. I am beyond ****! If I don't get my refund by tomorrow I will report them to the better business bureau."
"I ordered an a/c compressor at the beginning of June this year and late July it quit. I have been contacting them through email as it is under 6 months warranty and have not received a reply yet. I want a refund or a replacement and I can't get a response. I have sent out 4 emails so far and now I am going to report then to the better business Bureau. "
"Ordered a starter. They sent an email stating it was shipped out with a shipping number. Everytime I tried to track it it said that they were waiting to recieve the item. I thought maybe they lost the tracking like sometimes usps does. Five days passed and no part. I emailed them asking what happened. They responded and told me that they sent it out and that United States Postal Service lost it. They stated that they were going to send me another one for the inconvenience and that the other part might still be coming. Three days later same issue with the tracking. Finally, I emailed them again. I told them I cant wait much longer and was wondering if they wanted me to order it somewhere else. I received an email that night. They said that usps lost the first one and that they didnt send another one out because they are now out of the part. They stated that they were going to give me a refund and a 5 dollar credit. Huh?
Why did you tell me you already sent it out and gave me a shipping number? When were going to tell me? If it wasnt for me messaging them who knows what was going to happen. Unreliable and bad buisness. I know the parts are a great deal but spend the extra couple bucks and go somewhere else."
"My dad fried the piston and cylinder on his 2001 Husqvarna 350 last fall from having a bad intake boot. I knew it wasn't worth rebuilding with the cost of factory parts, but i figured i'd risk $30 on it. I seriously figured i would end up with a $30 paper weight. The new unit arrived in 3 days, fit right on, and fired up after several pulls. It has about 3 hours on the new kit, and dad says it runs like new. I would give 5 stars, but will wait to see the longevity of it. I also replaced the base gasket, and intake boot and clamp. (After some research i found out that this was an issue on saws made with the plastic boot clamp. Make sure you fix the cause of the problem)This takes a bit of skill to do. Proper prep and install, clean surfaces, pre-lubed bearings, ect. Watch some high quality you-tube videos if needed."
"Prompt delivery and quality product are the reason for my five star review. The CV Joint Axles works very well as for now."
"This site is easy to find what I needed. Shipping was fast and free. These wheel spacers were the right parts and not having to deal with exchanges. I would recommend hexautoparts to everyone."
"I live in Guam and have a difficult finding parts for my bike. I ordered front/rear brake pads. The price was one of the best I found online and the shipped and arrived as promised. Will use them again."