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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2010-07-15

"There was a mixup with my credit card after I ordered my amp from HiFi Sound Connection, but the friendly customer service staff worked hard to get everything sorted out. Even when I got a little short with them the staff there was courteous and professional. As far as customer service these guys are top notch."

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Verified
1/5

2010-07-15

"I ordered a set of speakers from HiFi Sound Connection almost two months ago. No way to cancel. No speakers, either. If I had wanted Kickers, I would have ordered Kickers (from another company) I will never shop from them again and neither should you. "

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Rep reply posted 2010-07-18
A rep from HiFi Sound Connection, hifisound, has responded:

“Hello,

I am sorry you had a problem with you order. We will be glad to get you a refund if you are unhappy with the speakers you purchased. Please contact us at 1-877-275-4434 and we will get this resolved for you.

Regards”


Verified
5/5

2010-07-14

"My HiFi Sound Connection experience has been an excellent one! I've ordered multiple products at great prices and received superb customer service as well as equipment. Shipping was always timely and my products were in perfect condition when they arrived. I am a highly satisfied customer and would definitely recommend to anyone considered to purchase sound equipment! Thanks HiFi!!!"

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Verified
5/5

2010-07-14

"Received all my products in a timely manner, great customer service. Would definetly buy from these guys again, had no issues with my packages being damaged. I've already installed the setup and it sounds great so glad i found this store online, Thanks hifisoudnconnection!!"

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Verified
5/5

2010-07-13

"Good price,good timely shipping,sealed factory product and exactly what was advertised."

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Verified
5/5

2010-07-13

"placed order on 7/5 for a lighting t-bar, product arrived 7/9. cant ask for a better experience. I would recommend and buy from them again."

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Verified
5/5

2010-07-13

"very simple transaction. The item was competitively priced, and tracking information for the shipment was available instantly when shipped. I would have no problems shopping with them again"

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Verified
5/5

2010-07-12

"Easy ordering; fast shipment; professional & speedy return process."

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Verified
5/5

2010-07-11

"Great customer service. Their prices were the best I could find anywhere online. Unfortunately, one of the sets of speakers I ordered were not in stock. They contacting me promptly about the issue, and then they sent me the next model up as a replacement at no additional cost. I will most definitely be ordering from them again."

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Verified
5/5

2010-07-11

"HiFi Sound Connection is the best cheapest priced place to buy quality products! thanks Hifi!"

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Verified
5/5

2010-07-09

"Easy as pie.

Get a good deal, and good service, quick shipping, and great followup.

I love it when a plan comes together.
"

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Verified
5/5

2010-07-08

"I am a return customer and very satisfied with HiFi. With low prices for quality brand there is no other place to look. On top of that the customer service is superb."

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Verified
1/5

2010-07-08

"Horrible Customer Service! DO NOT do business with these people. There return policy is full of small print. Don't even think about returning an item-you will be stuck with it. Package also arrived with no manual, paperwork. Order with caution! This organization is not customer-focused and will not stand by their products."

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Rep reply posted 2010-07-11
A rep from HiFi Sound Connection, hifisound, has responded:

“Hello,

I am sorry your item was missing some parts. We will be glad to get these for you. Do you need to return your item or do you need these parts? From your review it seems both? Al of our products carry both a warranty from the manufacture as well as our own in house warranty. Please call us at 1-877-275-4434 or email us and we will get this resolved for you.

Regards,
Ben”


Verified
5/5

2010-07-08

"awesome company to deal with...great communication...fast shipping..good products...very concerned about my satisfaction...hope to deal with them again..I have them bookmarked for future purchases"

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Verified
5/5

2010-07-07

"Unbelievably fast delivery. The CD Changer works perfectly as advertised. The fit in my dash wasn't perfect, but very close and, for the price, it was completely acceptable. Highly recommended, as long as the changer does not tear up on me after the 30 day warranty expires!"

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