"So a month or two ago I ordered the HSPC Top Deck Tech Station (14x9.5), but finally began putting it together yesterday... then I noticed that I was missing 8 small 3/8" screws. Scott, the guy who replied from High Speed PC replied back in 10 minutes. I still finished installing what I could, then realized that my Samsung Spinpoint F3 1TB drive wouldn't fit in the HDD Rails because it was too thick. There was only four 1/2" spacers, but probably needed 1 and 1/2" spacers to make it fit in the Hdd Rails.

Prompt responses and I just got word that the missing and additional parts have been shipped.

+1 for great Customer Support and a nice Tech Station. "

"Excellent product, Excellent customer service. I'll never use a case ever again. My load temps went down 12 to 15C!

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"I purchased the TOP DECK TECH STATION, OPEN-AIR CPU CASE, STANDARD and love it. I have used it to build 4 Barebones kits over the weekend and the time I saved is incredible. I was able to configure and test all of my components before assembly. This proved valuable as I had a bad HDD. This product also saved me money because I am now able to purchase cost effective Computer Cases that I would not have have purchased in the past. I give this product as "Thumbs up" and would purchase it again!!!! Thanks HighSpeed for a great product that works as advertised. regards, Bill (Atlanta, GA)
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"Order arrived late, but UPS was to blame, not HSPC. Customer service responded to my e-mail on a Saturday, and refunded my shipping charges the same day."

"Wow, what can I say about this company? I love this company so my review is definitely tainted. I am a computer geek, I enjoy the technology that is ever changing and this company makes a product that for myself and many others like me, is a must to have. I own three different versions of their products and am happy with everyone. I am also planing to buy another. I have several computers in my house that I built myself. I also fix other people's computers and in return, sometimes get parts no longer wanted or needed. In order to see if these parts are still workable, I have to place them in a working computer to see if they function properly. This is where the PC Techstation comes into play. I had to always fumble with opening the case of the computer and dissassembling parts to do my work. With the PC Techstation, I don't have to. It is a computer case without the doors. I bought the original and loved it. They asked for customer opinions on any changes to better the product and they listened to their customers. When I bought my second unit, I was impressed with the design and bought another one that also had more better improvements on the design. I am replacing my computer cases with these units that allow for better and cooler air flow and I have nine computers at home. I am able to swap parts out without a problem, again my review is tainted. Thank you HighspeedPC for an awesome product and I was very satisfied with your customer service."

"Great customer service! They went out of their way to contact me and fix a problem with my order to have it shipped out the same day. Paid for 3-day shipping, received it in two. Not to mention a great product - excellent quality. Just finished putting it together, looks great and perfectly functional for my needs. I will be ordering the larger version soon for another rig I'm putting together."

"High Speed PC has always provided me with very good service and excellent products.I will very definitely shop there again."

"I ordered a Top Deck Tech Station Assembled - Large size from HighSpeed PC on 4/8/09 and it was put together and shipped out on 4/10/09 as promised on the order page and on my doorstep 4/13/09. Great product and service and i'll be back in the future!

Thanks HSPC!
Jeff Baker"

"I received my tech station in three days. took 30 to 40 min. to assemble. I am very pleased with HighSpeed PC. "

"Many of my friends/associates have the HighSpeed PC techbench. I always wanted one. They raved about the usefulness of the product, and I could see it was first rate construction and materials. Finally someone sent me the website address and I ordered my own. It came within days, was extremely well packed, and the instructions and materials were absolutely top-notch. The communication from the company as to order status, shipping, tracking, etc. was perfect. I can think of nothing that could be improved upon.

It turned out there was a minor issue with my order. I think it is extremely important to be aware of how a company responds in the rare case where there is a problem, not just how they respond when things go as they are intended. I should point out that I ordered my techbench from the "bargain bin" section, I was fully willing to take a slightly used or cosmetically flawed item to save a little cash.

The flaw was a very slight nick in the edge of the bottom board, not affecting use at all. I was quite thrilled to accept the nick in exchange for a slightly lower price. However, two holes in the board were not drilled through and were just pilot holes.

I emailed the company asking for help. They responded within a few hours with options for me to drill the hole myself, instructing me what size bit to use, or they offered to send out a replacement board THAT DAY. I decided to go for the replacement board and it arrived in 2 days with the exact items necessary to complete the setup. I received regular emails saying when the order shipped, what the tracking number was, and followups to make sure I was satisfied.

My techbench is complete and working. I know from talking to others that an issue like this is rare with highspeed pc. But I can assure you that they completely stand behind the product and will take care of any issues very promptly, going above and beyond to ensure your satisfaction. I will definitely order from them again due to the way they handled my initial order.

Jay West
Open Source Associates"

"I think this is a great product for pc techs or people who are constantly trying to updgrade or change their system up. I actually submitted a recomendation before my purchase suggesting that the buttons/LEDs should be extended so that they could be placed more convieniently for use. An extension kit was included as part of my order which was great. But, thinking beyond that, maybe the extensions could be mounted to the "case" in someway. Perhaps to an expansion card header or elsewhere to the case. Regardless, this is a great product. Seems quit sturdy for the most part. The plastic bar used to attach the expansion cards in place seems a bit flimsy. I hope it stands up to repeated use. Same thing with the hard drive rails. Obviously, using metal can be precarious, but I would feel more comfortable if the were aluminum."

"This was my first purchase from HighSpeed PC. They shipped my order on the same day. They sent exactly what I ordered - a couple of their test bench kits. There were no missing parts from either kit. The instructions included are excellent, and the tolerances and fit of the various parts are very good."

"Received the "Large Top Deck" TechStation today 2008.09.25. Just completed building. All parts/pieces/HDWR were accounted for making my 'building' task simple but complete. The quality of your product is well thought out and MFG'D to craftsman standards. Your service is exceptionally fast. Thanks.
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"Purchased a case from them and did not receive an invoice via email. I sent 2 emails to them over the course of 2 days and no reply. We feel we just got ripped off by them, since they have not replied to our messages or sent us an email with the confirmation we purchased the item.

After all the mix-up we received the case on Wednesday 1 week and 1 day after the purchase. After opening the box the case was easy to put together. The case does its job, I just think it is a bit flimsy.

Good product, customer service just needs to work out some issues.
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