"Customer for more than 8 years. They've gone from being a good deal out of Hong Kong to a discount hobby retailer that's lost sight of their core vision.

40 days total wait time on two orders. Attempted to get an update, was told on three occasions the order would ship the next day. Ordered the connectors I needed from somewhere else to complete a build and could not ship back the items that took a long time from Hobbyking without being forced to pay for them.

They IMMEDIATELY charge your method of payment and then ship whenever they, "can". Complete BS.

I'll order from other retailers. They may not be the cheapest or the most prompt. But you know that going in. They manage and deliver on customer expectations."

"I have a online store and always shopping in HobbyKing, and never they disappoint me. Just than you have to be patient. They have RC equipment than in any other store, you can not find. So, I will giving 5 stars wherever HobbyKing is"

"I put in a warranty claim for a lipo battery i ordered. After claim was approved, they kept telling me it would ship soon, i checked daily for like 5 or 6 days. They kept saying, there is bad weather and the shipping companies are not doing pickups. I ended up asking for a refund since i did not feel like waiting any longer.

Good:
They Have 24 Hour Chat Support
They Have Good Claim Management System
Some Good Prices
Good Claim Response Time
Initial Order Shipped On Time (No Issue There)
The Run Around With The Weather Thing."

"If you can wait and wait and wait and actually do not need the goods you've ordered and also after they failed to deliver not the money you did pay, then you can deal with peace of mind with these amateurs."

"10 days following payment, no shipping date, no tracking number, and no response to repeated requests for information. Horrible seller."

"It's been six days since I placed my order for just one item!
There chat people just ask for more time and know nothing more!
So they need to put on there website "orders may take weeks to deliver"
Then we can decide if it's worth it???
I will give them two more days and then I'm asking for my money back.
I will keep you posted how they handle this?"

"I ordered 6 Lipo batteries from hobby king and one of them had a clearly bad cell. They refused to warranty it initially and required that I do several charge discharge cycles. It got worse with each discharge and they finally warrantied after the bad cell was discharging more than 0.5v lower than the others. Warranty service has been terrible, however, also. I bought the batteries on sale, but HK started by saying they would just give me credit for my purchase price. I would have to pay $10 more for the battery, plus shipping if I buy another this way. There are no batteries in any US warehouse right now, but they will not ship a battery from an international location. So I am spending a lot of time emailing HK to try to get a solution that won't be a big added expense. Bottom line is they don't go out of their way to make the customer happy, and if you have any problem, expect lots of hassle. The batteries are good when they work, and good value, but if you get something that's not quite right, you will lose the value in time wasted."

"Horrible horrible customer service. Never received my item. Buyer Beware!"

"i have made 8 orders on hobbyking and they messed every one up. wrong quantity's wrong shipping address [they will ship to billing address no matter what you enter or paypal enters] they are very slow to ship and you cant get their live chat people to fix anything. Also when they advertise FREE shipping you had better have a lot of time to argue with them to get it. Also if you ever do get a refund it will be in store credits so then you have to deal with them again to use it up. I couldn't even express the frustration dealing with this company its so bad. "

"I bought the model after reading the online manual that said "all replacement parts are available" and afte a few days, damaged the quad on a landing and it needs a new body shell. The reps quickly told me that "it's not available" andwhen I quoted the user guide on page 2 that said all parts were available the rep said it was an old manual and has sinc been changed. Why would anybody buy a product like this when parts arn't available?
I have been doing business with Hobby King for years but I have noticed reciently that they are not the good service company they used to be.
"

"Item was returned to them. Tracking number proves it. They refuse."

"ordered various servos, battery and battery charger from Hobbykings International warehouse in Hong Kong for a total of 66.50€ on October 4th 2017.
it's now December 2nd, and still not received order yet. "

"Order sat in warehouse for 2 weeks without shipping because their online ordering system removed the shipping option selected. Crazy. "

"Hobbyking sells defective items and then will not back them up.

I bought a Cessna RC plane from them last month. The plane came with a defective motor and esc that caused it to crash. 3 other experience RC pilots saw and heard what happened.

After doing several checks of the motor and esc that were not harmed in the crash, I found them to be defective. (extreme overheating and motor would stop after 2 mins of half throttle)

Hobbyking would NOT even address the problem.

Poor and very unprofessional company indeed... cheaper is NOT always the best!!!!!

Be warned... Hobbyking does NOT back there products."

"Ordered a boat turned up servo didn't work 3 days on live chat trying to get returns label ,3 weeks later still no refund return has been back at warehouse 10 days.email reply support unhelpful and comms ceased when I asked for MD mail to report all comms back to him AVOID THIS COMPANY LIKE THE PLAGUE. About to post all transcripts on social media."