"In December of 2010, I placed an order for two, pre-order statues. The initial date of availability was April of 2011. At the end of April, the release date was delayed until the end of May 2011. As the end of May approached, the date of release was delayed until June 30, 2011. On June 23, I was notified by email that the items were in stock, the order would be processed within 3 days, & my account would be charged once the items were shipped. More than 1 week later, the items never arrived. Checking their site on July 1, the release dates for the statues were changed to September 10, 2010. I suspect that Hobbyfan is not a legitimate business."
"Placed order on 12/4/10. Wait until 12/08/10, no update of anykind so i emailed asking about order. They then update to pending/processing. Now it has been 10 days since I placed order. I made sure all items were in stock too. No shipping, no update and no contact from them. We are both in the same states only a few cities away too. This is the firs time i ordered from them. Very poor service and very slow. Of course my card has been charged days ago."
"Great selection of items, though website is not updated with correct time frame of when reorders will ship. Also after months of not hearing anything about what i ordered, i received a shipping soon email. I then requested that the order be canceled even though they charge a cancellation fee. The 2 days later i received a shipped order and tracking info. No word from the seller about canceling my order. I would ship back the product i ordered but i would hate to see what would happen."
"Have used the store multiple times for all my model kit needs as they consistently have better prices than other stores as well as have more items in stock to purchase. The latest model was a ninja girl and as usual it arrived in perfect condition and packaged well. As always, very pleased with the purchasing experience."