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Buyer Beware ~ Poor quality materials used to make ill fitting garments you're stuck with despite what will be your huge inevitable disappointment. I ordered a pair of shoes. Now I'm $25 in the hole I may never get back.
Very poor communication for shoes that show up a full size too big. But the worst part is the fabrics used to construct the boot looked nothing like the computer generated images at their site. They were cheap and tacky looking. I would have been embarrassed to wear them even if they fit.
They actually suggested initially I just get insoles then a cobbler should be able to fix the problem before making me take pictures of my feet, the shoe, my foot inside the shoe then a cross hatched outline of my bare foot before informing me I would have to pay $25 more to send them back to be remade.
Almost four weeks later I get an e from their customer service saying they never received measurements and I'd need to do it all over again. Telling me they would not give me a refund because it was custom.
I immediately contested the charge with Amex. And although the jury's still out on the $25, once I provided them with the tracking showing I returned the item they refunded me the full $254 I paid for the ill fitting cheap tacky boot they make.
AVOID THIS COMPANY LIKE THE PLAGUE. As far as they're concerned, you are stuck with literally anything they send you, whether it actually fits and can be worn or not.
Date of experience: December 05, 2023"
"Where to start?
I ordered double monk strap shoes, custom. Let’s skip the two weeks and get right to this hellscape of a nightmare dealing with gaslighting, defrauding and holding money hostage.
The product itself is the most cheaply made, forsaken shoes I’ve ever had the misfortune of handling in my life. The leather is like thin, fragile cardboard. Glue is seen on the metal buckles, and the size, is so off, it’s not even fixable by a cobbler.
Cue me (I TRIED, heaven knows my patience and mental health took a toll.) Trying to get a PARTIAL refund. What followed was the most painful, most frustrating, most aggravating experience of my entire life.
I was repeatedly, over the course of a month, dodged around. I can’t even say to their credit, but they wanted to fix the shoes. No, these are unfixable. I told them so many times, I don’t want to fix them, I don’t want to send photos in, I don’t want to go to a third party tailor. I just want to send them back, get a partial refund per company policy, and call it a day.
It was too much to ask, and the company holds your money hostage tighter than the hinges of hell. I was even confronted with a picture of my review, so I was essentially stalked and bullied by customer service and higher ups to delete my review.
Then without my permission, or even being asked first, they put 50% of my PARTIAL REFUND into store credit and the other 50% I’ll get when I delete my review.
No chance in hell. People deserve to stay away from these predators. Reports have been made to international organizations and federal authorities. The toll this took on my mental health and well-being has been devastating. I pray justice is served.
I was just contacted again, basically the person accused me of being hysterical. I just wanted half of 207$ back. "
"Purchased a custom shirt through the Hockerty wed site. It showed up without the proper button holes. After repeated inquiries with customer service they refused to make things right and wouldn’t acknowledge any mistake was made. Never buy from Hockerty. "
"Ducking (replace the d with an f) horrible. It’s a lot, to shorten it, I order a suit and a back up suit for my wedding, I received 1 suit (ill-fitting) sent it for repair their factory shut down and now I have no suit and no refund and no solution, I was offered credit but for what!?!?!?!? Your factory shut down and I need a suit for my wedding in 2 weeks! "
"Ordered custom shirts. I entered measurements as requested by their website. Unfortunately, the size of the shirts were too small (and thus, unable to take it to a local tailor). Hockerty also makes you jump "hoops" and asks for pictures. After slow replies once you open a ticket, they will eventually offer to remake shirt. But this is the "kicker," the customer has to pay for the shipping to send the original shirts that made in the wrong size (keep in mind, it was their fault).
Besides their "Guarantee" being deceiving (they will show you the fine print where the customer is at a disadvantage), the fabric is not 100% cotton (as ordered). You can literally see through the so called "cotton" shirt.
Therefore, do yourself a favor, research other competitors that will customize your clothing accordingly (there are many). Hockerty is a total scam!"
"I would caution anyone and everyone not to take the risk dealing with this dreadful company.
As a disabled man, I find shopping for clothes quite difficult and so I prefer to shop online. I came across the Hockerty website and it sounded like a fantastic option, so I had a local tailor take my measurements and placed an order for a jacket and coat from Hockerty.
Everything seemed great until the garments arrived. I excitedly opened the parcels and tried on the jacket first. It was huge and wrapped around me twice, had giant shoulder pads that wouldn’t have been out of place on the set of Dynasty and sleeves like a kimono.
Thoroughly disappointed, I tried on the coat to see if that was better and to my dismay it was worse, it was even bigger. I could use it as a tent and the difference in length between the top of the sleeves and the bottom of the sleeves made it appear to have penguin wings rather than sleeves and made it impossible to move my arms more than a few inches from my sides.
I contacted Hockerty hoping this had been some mistake in their system and assuming they would apologise and remake my garments. How wrong was I? Firstly, their customer services are laboriously slow to reply and have very poor grasp of English. Initially they refused to remake the garments and insisted that the only option was for me to take the garments to be altered at a local tailor and they would refund the costs of the alterations.
I wasn’t at all happy with this but complied and took the garments to the same tailor who took my original measurements for me and their response was initially to laugh at how bad the garments were, and their advice was that alterations were totally impossible as the garments were made so poorly, and, in their opinion, I should seek a refund.
I immediately contacted Hockerty and informed of this and asked for a refund and to arrange for returning the garments. Two days later I was told that a refund was not an option, but they would remake the garments if I would provide them with photographs of me wearing the garments from the front, side and back. I was very reluctant to accept the remake given the state of the first attempt but as they were not willing to budge I gave them all the correct measurements again and pointed out how their measurements differed from the measurements I had provided. I also advised that due to my disability I was unable to stand to take photographs of myself and I lived alone. Furthermore, I wasn’t happy to have photographs of my flying around the world.
Several emails went back and forth over the course of a few weeks and Hockerty refused to budge from their position and even suggested at one point that it was probably my disability that made the garments poor fitting.
On research, I have discovered that Hockerty is a front for a Chinese company who were previously called Tailor4less and obviously changed the trading name due to the masses of bad reviews they have all over the web in the old name with people describing the same situation as I am in with this company. It appears that the orders are not actually made by professional tailors, but measurements are computer generated then stitched together in Chinese factories.
I have basically lost nearly £300 and I am unable to sue given their location. I am however pursuing the matter with their UK web hosting company and banking suppliers along with UK Trading standards authorities."