"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"Accurate and prompt. Would use in the future. "
"Within the last two weeks I have ordered the men’s Brooks Ghost 11 and the men’s Brooks Adrenaline GTS 19. Both were delivered as promised and both are great products. I have ordered shoes from other online shoe companies. However, in my opinion, the Holabird Sports staff beats them all in providing assistance with orders as well as shoe advice to their customers any time one calls them. Thank you Holabird Sports. Keep up the good work!!"
"Great prices and quick service. "
"The ordering, updates and timely shipping reminded me of shopping on Amazon as a prime member. Would definitely purchase from them in the future."
"Had to pay $20 to return, every other place return is free"
"Good pricing.
Accurate info.
Speedy delivery."
"See above. Ran NYC Marathon in the Brooks Ghosts: they were nice to my feet."
"Easy ordering and fast shipping"
"I purchased a pair of Babolat tennis shoes and they were too small so I wanted to return them. There was no return label or instructions in the shipment like Tennis Express and Tennis Warehouse, so I went online to determine return policy. I had to call Holabird Sports to get a return authorization number. Then I had to pay for the return shipment at $10.75! Other online tennis stores offer free returns and they even print a return label for the customer. Only Holabird has the policy of shafting the customer on returns. I will never buy anything from Holabird Sports again and you can be sure I'll tell all my tennis friends of this horrible experience."
“We sincerely apologize for your poor shopping experience. As a small family owned business, we value your review as we work to better the customer shopping experience. We do offer free returns on a lot of our items, but unfortunately not on closeout items like the one you purchased. Our reviews Manager will be in contact with you soon to see how we can help better your shopping experience so you think of us in the future for your racquet sports specialty needs. We look forward to speaking with you soon! ”
"My shoe order never arrived. I contacted the Customer Service and they promptly credited back the amount of the order. Good customer service. Thanks. John"
"The process of ordering new shoes was very easy and they arrived quickly to my home! Great price and overall great experience."
"Great service! Great price!!"
"efficient, quick delivery "
"Online order easy placed & received shipping as expected "
"Holabird has been my “go to“ for many years!
Easy to navigate website, and they have reasonably priced, current shoe models!!!"
A rep from Holabird Sports, therealholabird, has responded:
“Thank you for your review as we work to better the customer shopping experience. We offer free returns on a lot of our items, but unfortunately not on this particular item. As a small family owned business, we try our very best to describe and picture our shoes so you can make the best educated decision when making a purchase so you don't have to return your items. Our Reputation Manager will be in contact with you soon to see how we can help better your shopping experience. We look forward to speaking with you soon! ”