"The next day I placed my online order, I got a call informing me that their warehouse no longer had in their inventory the backpack I ordered. The representative I talked to offered to send it thru expedited shipping the moment they receive the item from Head which she estimated to be between 2-4 days. Ten days later, my order has not arrived yet Holabird had already charged my credit card. I called Holabird and asked the customer service representative when I can expect my order to arrive and she bluntly said she had no idea. That answer was simply unacceptable!
These are not good customer service practice(s):
1. the item was not available (yet their website did not indicate that) when I ordered it causing the delay
2. the representative assured me that they will be sending my order thru expedited shipping but apparently they did not
3. my credit card was charged even before they shipped out the item
4. the representative was rude and did not provide me with any information as to the status of my order
5. when I asked to speak with a supervisor to complain about the very poor service, she claimed that her supervisor was busy. It was only when I stopped talking and asked her if she were done with her continuous blabber that she transferred me to her manager. Lo and behold, the manager was able to provide me with an estimate on when my order arrives.
6. as i write this, I have not received any form of communication from Holabird to apologize or at the very least explain as to why my order was not expedited, as they had committed. "

"The title encapsulate it all. ;0)"

"Great selection in my size, easy to order, arrival on time, quality good."

"I've made 2 purchases and both were fantastic. Definitely will buy from then again. "

"I would like to say thank you to Jane #HolaBirdSports for great customer service. I had purchased a pair of shoes that I needed to return and Jane did not hesitate to help me with the return. @HolaBirdSports"

"Fast delivery. Great prices"

"It was easy to order and the shoes are exactly what I wanted. It doesn't hurt that they were about 20% cheaper than I can buy locally. If you have a work place like I do and they are choosy about the color of your shoes, this may be the only place to find them. I looked everywhere locally but Holabird worked out better!"

"Fast and convenient. Just what I wanted"

"always have what I need @ a great price and low shipping rates ."

"It really works well for my marathon training. Wish it was a little cheaper in price though."

"Good experience but shipping was longer than usual "

"Great transaction, no problems at all!"

"Second pair of these shoes. I wear them for work everyday and they have lasted me 3 year. Most shoes only last one year. And I wear them every day."

"Got my sneakers in 5 days. All my 80s girlfriends are totally jealous!! Gave them all your website. "

"Training for my first marathon, I ordered new running shoes through Holabird that were to be delivered in 2 days. I needed them for my weekend run as my current shoes were destroying my Achilles. I was upset when an issue arose getting my order out in time, but the customer service team got it taken care of and I had my new trainers for my weekend run. And they're awesome! 5 stars for stellar customer service. "