"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"Got an email That Brooks running shoes were on sale. They are the only sneaker I wear. I ordered them immediately. "
"Ground time in transit is too slow!"
"called to make sure I had ordered"
"I used ahollobrand for years. I fit a shoe at a shop and the order from Hollobrand."
"I had 2 $10 coupons with no expiration date, but they were not accepted when I checked out. Shoes are fine as always. "
“I sincerely apologize that your last shopping experience with us was anything less than excellent. To help better assist you with your $10 coupons, please call us toll free at (866) 860-1416 so our customer service team can see as to why your code was not accepted. We apologize for the inconvenience and look forward to taking care of this for you right away! ”
"First, they have a well-designed web site.
Second, they have good to excellent prices.
Third, they have quick service.
Customer service is far superior to Amazon."
"Received product in a reasonable amount of time and product was as what I expected."
"Happy with my service! Will buy from holabird again "
"Paid extra $4 for faster delivery but they were a day late so they tried to deliver Saturday but my work was closed so it said delievery next business day ... then they didn’t deliver till Tuesday ... box was beat to crap"
“We sincerely apologize that your order took longer than expected to arrive in your possession. We appreciate your review as we work with the carrier to improve shipping times and how your package arrives. We will be refunding you for the expedited shipping for the inconvenience. We value your business and hope that you continue to shop with us for your run specialty needs. ”
"Holabird Sports managed to process my order and get it to Fed Ex the same day I placed it. I opted for the free shipping and it arrived in record time--made it all the way across the country in the time some vendors take just to process an order. Product was exactly as promised and on sale! I have had this same experience with Holabird twice and am very happy with them."
"Quick shipping. Good Price. As advertised."
"Over a week ago I returned running shoes for an exchange. To date I have heard NOTHING!!!!!"
“We apologize that your exchange is taking longer than expected to process. Your order was returned by FedEx to our warehouse on Friday June 15th. We're sorry that it took longer than expected for it to arrive back in our possession. After receiving a return, It takes us 1-2 business days to process a return. We will try our very best to process the return today and ship out your replacement so you can start enjoying your new shoes right away. We appreciate your patience while we process your return. If you have any further questions or concerns, please contact us toll free at (866) 860-1416. ”
"Holobird Sports experience was very very good."
"Very pleased with my Brooks Beast Running Shoes! I do not run but the shies are great for walking and casual wear. Great service too!"
"If Holabird doesn't stock an item it lists as available, then make a concession if there is a time delay. Seriously, would a $10 coupon off your next purchase tank your margin that much? Answer - no. Coupons are not an operating expense.
Your sales reps. on the phone also all sound like aged, disinterested zombies."
“We sincerely apologize that your shoes were not available at the time of purchase. We try our very best to make sure that our inventory is stocked and accurate so you can shop confidently with us, but unfortunately with the more popular items, or rare sizes, it is difficult for us to guarantee that a product will be available at the time of purchase. What we can guarantee is that if an item is showing available on our site, that we are able to restock the item and have it available to you within a few days of purchase. We appreciate your patience with this order. We will be refunding your 2nd day air shipping costs but will still send it FREE 2nd day air once your shoes are restocked in our possession. We again apologize for this inconvenience and hope that you continue shopping with us in the near future. ”
A rep from Holabird Sports, therealholabird, has responded:
“We sincerely apologize that your order took longer than expected to arrive. We appreciate your review as we work to better our services. We will be working with the carrier to help improve shipping times so you can start enjoying your new gear right away. We hope you give us a second chance to deliver your run specialty needs in the near future. ”