ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.17/5
Chance of future purchase:
4.22/5
Shipping & packaging:
4.45/5
Customer service:
4.07/5
Return/Replacement policy:
4.26/5
Featured Review


Verified
5/5

2023-12-18

Superb

"Quick shipping- zero issues! Christmas gift so not sure if sizing and fit is correct, but everything else regarding order was superb!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-12-18

Always Satisfied

"Been using Holabird the past 25yrs with no complaints. Always a good selection and good prices."


Verified
5/5

2023-12-18

Totally recommend!

"My husband has no time to shop so I got 4 pairs of sneakers and he tried all of them on at home. Returns were so easy! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-16

Great experience

"Great customer service and return policy "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-16

Great service all around.

"Quick shopping, easy exchange, good communication!! Within a week of ordering both the original shoes and replacement was delivered! No hassle jusr good customer service! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-14

"Great service and quick delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-14

Outstanding service - true veteran discount

"I bought a couple of racquets and even on sale holabird honored the military discount.

One racquet was for my son, I know the racquet was reduced significantly after I bought it, but holabird could not honor the discounted price because the racquet was sold out and the sale was while supplies were available. No biggie. I still think they are outstanding. If I had been quick to notice the discounted price, they would have honored it.
I'll keep buying from them. I, in fact, just ordered another racquet. I'm a racquetholic according to my wife.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-14

Great customer service

"Had to exchange/return a pair of Oofos and customer service was so very helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-14

Fast shipping and fast response

"Good selection and easy return process. "


Verified
5/5

2023-12-14

"Great price. Fast delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-12-14

Another order after many years.

"The ordering process was easy and delivery was way faster than expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2023-12-11

Pay for returns

"My experience was easy but I was very disappointed to learn I had to pay for the cost of the return. I won't be ordering from you again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-12-10

Always Happy

"I have always had a good experience, I never had to return anything though. I buy the same style Brooks every time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-12-09

Wilson US Open Tennis alls

"I bought a case of Wilson, U.S. Open, tennis balls, and every ball is flat. I will not buy Wilson U.S. Open tennis balls again."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2023-12-08

On time and correct delivery

"Received the item on time and item as described."