"the products were not delivered to my daughter's apartment - but I was charged for them. "
"I ordered several glass items. My order arrived on time and I was very pleased with the quality of the items. However, two of the containers did arrive broken. I contacted customer service and within a couple of days had replacement containers. Very pleased with the product and the service."
"I ordered a padded toilet seat and one of the screws/nuts that you use to attach it to the bowl was broken. I had to salvage one of the ones from the broken seat but it doesn't fit correctly so I have a loose seat now. Can I get a new screw/nut?"
"Fast delivery, product was as pictured.
I was trying to get the same shoe rack that I purchased 5+ years ago and this one looks most similar but alas is not as nice, reflecting the cheaper price. It was missing the instructions on the inside, but we managed.
Compared to our older shoe rack, the wood is thinner and the metal racks are already sagging a little in the middle from the weight of shoes.
I would buy a higher quality shoe rack if one was available."
"My experience was good. Ordering process was easy and delivery was quick. "
"Never received my order, contacted Holdnstorage, which never responded, and would never recommend this company! Stay away"
"I ordered 2 shelves - one for a birthday gift. The 2 shelves were in one box. One box was totally open and only had the larger slots of the shelf. The second box was open at the top but all parts were there. Very disappointing that they were not complete, very disappointing that it took me repeated attempts to get in touch with someone to explain my problem. Then to be told the shelf I had ordered was out of stock! Then to be told I would have to wait another week to receive the second shelf I had ordered and could not be expedited for the gift I had purchased it for. Extremely disappointed and will not purchase from Holdnstorage again.
Sue Van De Walker"
"Got my order within 2 days after placing the order product was in perfect condition thanks "
"My order was shipped promptly. However, the item was shown in a completely deceptive way. The listing indicated that 2 of the CD holders were included. Since I need 4, the quantity I ordered was 2 -- but I only got 2, not 4. What seemed loke a good price turned out to be a terrible price. What a rip off!
The quality of the product is good, but I won't order here again. "
"order arrived very late!!! End of january after placing order first week of January...Christmas ornaments long packed away!!!Never saw a company take so long for delivery"
"Customer service was quick to answer my questions and the product was inexpensive compared to other site. Thanks!"
"Part of the order was received damaged. Took several attempts to receive a response from customer service."
"DO NOT ORDER FROM HOLD N STORAGE! They mailed me a piece of furniture in a damaged box and the item was broken inside. The box was unusable to ship it back but Hold N Storage did NOT work with me and wanted me to go purchase a new box to ship it back. I was not about to purchase a $30 box to ship back this 4' tall shelving unit. They disrespectfully did NOT replace the $110 item I purchased."
"I placed my order on July 26th the order was delivered to me in 2 days the product was in perfect condition "
"They accepted my order and charged my credit card even though the item had been discontinued. I learned this only when I called 2 and a half weeks later to ask why it had not arrived. Only then did they give me a refund."