"I've bought suspenders from the Holdup company for over fifteen years. Just received a pair and couldn't push down the adjustor clips. Tried and tried and even used a pair of pliers over cloth so as not to mar the adjustor clip. Called the company; spoke to Kathleen who said they had changed the clips and you have to push them down OFF THE BODY in a certain way.
I said I want to return them. She said ok after awhile. I asked for a return shipping label as these suspenders are DEFECTIVE! Well, she sent me a return ADDRESS label only and I had to pay $7.60 return shipping on a defective product. I know I'll get a refund for the suspenders; BUT, I want my shipping cost refunded as well because the suspenders are impossible to adjust. THEY ARE DEFECTIVE. I will do whatever I have to do to recover my shipping costs. Most companies don't give a loyal customer such a hard time when the product is DEFECTIVE.
UPDATE: Received a credit for the suspenders MINUS the return shipping. We're done here."

"I bought a few pairs of leather suspenders. A few months later the connection holding all 3 suspenders started to loosen. I emailed to inquire about repair. They gave me such a hard time. I said forget it. I would never buy from them again."

"Charged $4 more than site popup said.no response from sales dept as to why..clips are great( just buy the clips).1.5in wide suspenders bought.material is cheap and streches so much as to render the suspenders worthless for holding up your pants..great ornamental suspenders!"