"Lots of 1 star reviews and after the growing season this year I understand why.
Some of the plants I ordered this spring never came up. So much for the time and effort of preparing the ground, planting and watering....
So, I get a gift certificate.
I order fall bulbs with the gift certificate. They are not shipped in time to get planted before the ground freezes.
Again, I get a gift certificate. I am done with this company, but the refuse to refund my $ to the credit card I used on the original order. I have gone around and around with them, wasting so much time and energy
Looks like they need to understand customer service can make or break a business."

"Sent the wrong items and only seemed to care about getting it back. They were not concerned with getting me the correct items.
They do NOT return phone messages, email, or the chat messages on their own webpage! "

"I have placed two orders with HBF.

I wouldn't have places a second if the first one wasn't a great experience.

Amaryllis bulbs that bloomed great.

Shipping can be a little slow, but that's true of all of the plant-related sites at which I shop.

They sell plants, not computer chips. It takes a while to get them ready for proper shipping."