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Product & services pricing
4.74/5
Chance of future purchase:
4.85/5
Shipping & packaging:
4.67/5
Customer service:
4.65/5
Return/Replacement policy:
4.71/5

Verified HomeAdvisor Shopper
Verified
4/5

2017-12-16

"Only issue I had was a response stating the company was not available for my project. He received an email and called me the next day. Almost went with someone else. So glad I didn't."


Verified HomeAdvisor Shopper
Verified
4/5

2017-12-16

"I like the way you get a phone call right away.I hired a lawn pro from this site who did a good job. This time I wanted to hire two people and a truck to move furniture 5 MI away. The price was way more than I wanted to spend."


Verified HomeAdvisor Shopper
Verified
3/5

2017-12-16

"Service providers should be more specific as to their locations and service areasMany outbof area area codes make for difficulty in determining who is a local small business and who isn’t. I like to support my local businesses"


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-16

"Excellent way to locate and schedule a contractor"


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-16

"It was fast, convenient & worry free! I don’t own a telephone book..not sure if they even make & distribute those anymore! But my dryer wasn’t getting hot & wasn’t really wanting to buy a new one, but I first wanted to find out if it was at all fixable! Saw the commercial on tv this morning & went online..put in my information & received a call letting me know I’ll be contacted! I wasn’t pleased with the contractor who called me! His demeanor was unprofessional...telling me I’m about to miss out on a discount...because I said to him “how does he know what’s wrong with my dryer before he looked at it?” So I searched further & called Mr. V’s Appliance! I received a call & spoke with Becky who was very professional & let me know someone will be out today between 1 & 4...Mr. Andre came within that time...told me what was wrong & is fixing my dryer as I type! Yea!!! I will definitely recommend this site & most definitely recommend Mr. V’s Appliances!"


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-16

"I was pleased with how quickly I received a call from one of the professionals from the list. And he was very helpful."


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-16

"I just wish there was more pros. And like seeing the reviews on them!"


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-16

"Was great overall.. Service today was excellent from Lifetime Garages. I had hired someone a few years back from home advisor. Would never ever use again."


Verified HomeAdvisor Shopper
Verified
1/5

2017-12-16

"The technical site is fine, but you want too much granularity in information. I don't have a single clue what kind of roofing I want, yet it's one of your first questions. I want a contractor to help me decide, you won't let me do that."


Verified HomeAdvisor Shopper
Verified
4/5

2017-12-16

"Good. I just don't have new projects in the near future."


Verified HomeAdvisor Shopper
Verified
1/5

2017-12-16

"I just wanted an idea of who can do the work I’m looking for who is based in my area. You wanted too much information from me to provide this. I’m good with you knowing my area code and major cross streets but why do you demand my address? Then you want my email. Next you want my phone number which leads me to believe that you are selling my information. Now I get to do a survey on how well you did. We will see if you sold my information. If so, I can’t trust you."


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-16

"I thuoght the site was very helpful. I plan to call to make arrangements for the project to be completed."


Verified HomeAdvisor Shopper
Verified
5/5

2017-12-16

"Easy and pleasant experience. Was contacted by two contractors and setting up meetings with both before I make my final decisiom."


1/5

2017-12-16

They won't publish poor reviews

"Twice I hired pool maintenance technicians and twice I was ripped off. I gave both poor reviews but they were not published. I asked why and was told the reviews were under consideration; weeks later the reviews were still not published and again I asked why. This time I was told that since I couldn't prove that I got ripped off, my reviews wouldn't be published. DO NOT TRUST HOME ADVISOR!"

Detailed Review Benchmark + -
Overall customer service

Rep reply posted 2017-12-18
A rep from HomeAdvisor, HASupport, has responded:

“Hi jtm13, We're sorry to hear you had this experience, we take your ability to review our pros very seriously and do publish negative reviews. We're happy to look into this matter further, please send your contact info to emailus@homeadvisor.com and a rep will reach out to assist you. -HASupport”


1/5

2017-12-16

Needed an electrician

"They’re terrible. No idea of areas when you give them a zip code - they pick professionals in places not even close. Had awful experience. "


Rep reply posted 2017-12-18
A rep from HomeAdvisor, HASupport, has responded:

“We're sorry to hear this, we're happy to help you connect with other pros that would be a better fit for you. You are always welcome to submit another request on our website here: www.homeadvisor.com or browse pros and contact them yourself here: https://www.homeadvisor.com/c.html. We're also happy to have a project advisor reach out to assist you if you send your contact info to emailus@homeadvisor.com. -HASupport”