"I hired Wades tree service through home advisor. They contacted me promptly for the estimate scheduled the job within two days, provided prompt written estimate. The entire process from start to finish was smooth and easy. Their work was exceptional. I would definitely use them again for my next tree project. "
"The man who came to service my Heat Pump was very professional in manner, speech, and work performance. I can't say enough, except that Home Advisor sent the right person out to do the job I needed done"
"Very quick on finding a service tech for our spa"
"Home Advisor is a scam! Salesman called me and told me they have 100's of consumers calling in per day wanting service work done, and Home Advisor does not have enough service providers to fulfill the consumers demand for Service. Salesman stated that once I signed up I would have unlimited amount of leads. As well stated all leads are vetted for Quality Assurance.
Firstly, to provide this service it costs up front 288.00 for an enrollment fee and then they will send you the vetted leads. 6 days later ' NOT ONE SINGLE LEAD'.
Called the salesman on the phone and he stated 'let me see what is going on' and he also stated while I look to see what is going on, there is a separate service we offer called opportunities, if you look on our website it is called an Opportunities tab that will only charge you a lead fee if the customer accepts... (not disclosing 'Accepts' means accepts to talk with you through their app, through their system).
I proceeded to accept 1 lead and called potential customer and the customer stated 'we just want additional information' we are NOT looking to do ANYTHING currently.
The call lasted approximately 3 minutes, and 5 minutes after that call I canceled the service, the whole time the rep trying to get me not to cancel by offering me 5 additional leads for free. Rep stating we are 'crediting' you this lead and can offer 5 additional leads for free.
I lost 288.00 and rep stated they would close my account and understood it was NOT a legitimate lead not a vetted lead and would 'credit' me for the lead.
8 days later after canceling, after being told they would credit me the lead and not charge me for it. THEY Charged me for the lead!
Called Home Advisor on the phone and spoke to a manager that stated 'We in fact credited you for the lead' you are still charged for the lead but you are credited for the lead and if you want to NOT cancel your account we can offer you additional leads for free...
Since your account is now closed there is nothing we can do, the manager stated "in any instance-situation we cannot ever refund any dollar amount the only thing we can do is credit an account". He stated if you reopen your account we can offer 5 additional leads to you for free...
Basically, 288.00 (for nothing) and another 40.00 for a frivolous lead...
"
"It made it easy to locate a good drywall installation company and finisher where it is hard to find good quality and reliable people."
"No problem using the website and tailoring my search to meet my needs. Response was immediate, contact was easy and reviews were helpful."
"Great would hire him again "
"A great experience. Mr Cade knew his stuff and was very willing to share what he was doing and why. This was a great value and I am feeling great about my irrigation system and my yard in general. Will use again!!!"
"Since we have a few new projects in the works its wonderful not to stress over who to hire. All work has been done well and no messes afterwards. We still have many projects to complete and it's nice to know there's a company to help us out with the right people for the job. We are almost ready to hire again!
Thanks so much."
"I was contacted within 5 minutes and had an appointment set for the same day. Great service!"
"I googled the question how hard is it to refinish wood floors.I had a certain budget to work with and heard it could be expensive.And received multiple replies."
"Was very very pleased with contractor "
"Home advisor has provided quality workman for all my projects and no hassle to mention."
"Found the most amazing flooring company here! I am so happy they restored my floors and fixed a massive mistake made by another company. "
"Would recommend to everyone "
A rep from HomeAdvisor, Customer_Care, has responded:
“Hi TraceyGia, We are sorry to hear this. We do our best to provide you with resources to help you sell your business and lead fees are based on the size and scope of the project. While leads are not guaranteed, we are always happy to address any account concerns and discuss strategies to help you see the most success with your account. If you would like to further speak to a rep, please call Customer Care at 877-947-3639 or send your contact info to emailus@homeadvisor.com and we will reach out. -HASupport”