"I actually looked at the reviews AFTER I placed and received my order. I can’t figure out WHY the overall rating is so low. I couldn’t ask for better. Possibly, they had problems in the past, but it’s apparent those have been corrected.

My shopping experience can be summed up in one word. WOW! What a great company to work with. I’m a Building Contractor and HomeAnnex beat my Builder discounts!!

The Rep that took my order did drop the ball. I emailed back with questions/changes twice and never heard from her. But, when I call I got Robert (Cust Svc Rep) and he was fantastice. He was courteous, professional, patient and VERY helpful.

AND… most of my order arrived in 2 days!! I didn’t even have time to ‘track’ it before it was on my doorstep. I do have 3-items that were back ordered but I’m not surprised as one was a soap dispenser that is a brand new product from the Manufacturer. I couldn’t even find it on ‘other’ web-site companies.

I found HomeAnnex to have great prices & selection. As well as and easy Web Site to navigate.

This was not a small order. It was for Danze faucets and accessories for 4 bathrooms and the kitchen. The order process could not have been any easier --- I didn’t even have to leave my office to place my order! That along with the great pricing and free shipping ---- how could I not continue to use HomeAnnex as my primary supplier!

I am confident that by purchasing from them I have the security of knowing that I will be taken care of!

Superb customer service and fantastic savings!"

"I was somewhat concerned after reading of other people's experiences with Home Annex. However I could not resist the price. I purchased approx 100 cabinet knobs and pulls. My total order was somthing like $350. The next best price from another store was over $500. So I placed the order and held my breath. . . . the pulls showed up quickly and exactly as I ordered! I would definately buy from this website again. Absoultely unbelievable prices."

"HomeAnnex.com aka HansgroheInStock.com aka Faucettrader.com is a horrible company. I called because I had a plumber coming during a renovation and needed a part (I called on monday, the plumber was coming saturday). I got assurances (A LOT of them) that the product will arrive before the plumber does (because plumbers are expensive, these things need to be scheduled well). I called every day to make sure that it was still on time, waiting on hold 40-60 minutes for customer service (if you try for sales there is no wait time, they want your money, not your satisfaction), until that Friday, and when it was supposed to arrive, they finally admitted to not having the product, and that they would get some in stock in 6-8 weeks. I then cancelled and scrambled to find another seller. Now it is 6 weeks later, and they still have not refunded the charge on my credit card. believe the reviews they are liars and cheats. Imagine how many people don't check if they have refunded payment. Any company that has to operate under three names is definitely devious, and after this experience I am sure of it."

"Great online store with very good prices and selection, compared to many others. I was also very pleasantly surprised to receive my order only a few days after making my order. I'm extremely satisfied and will shop there again as well as recommend Homeannex to others."

"We had a rush need for a tub valve and the folks at homeannex.com had the part in stock (no one in the Chicago area had it) and shipped out same day so our contractor had it to install next day and keep the remodel moving.

Outstanding!"

"I was looking for towel rods, paper holder, etc for my remodeled bathroom. Nobody carried everything I needed locally. I found all 4 items at HomeAnnex.com and ordered on Saturday evening 4/14/07 and received my items on Wednesday 4/18/07. All items are exactly what I wanted and best yet, they are the same style as the new plumbing faucets we had purchased. Great shopping experience. Too bad I didn't know about this site before I purchased the faucets locally."

"Had I read some of these reviews I would not have ordered from Homeannex. That is if I had known I was ordering from Homeannex.

I ordered some bathroom fixtures from a company online called faucetnation. I don't often order online because of the inability to resolve problems long distance and the number of outright rip offs there are but the cost locally for these products was well beyond my budget and so I thought I would take a chance.

I called my order in and almost hung up because the person who answered the phone was so unprofessional. He may have been answering his home phone and I was a little nervous about giving this fella my credit card info but made the order anyway.

He was not helpful or friendly or any of the things you would expect a sales rep to be. Simply asked if I wanted to place an order, took the information and gave me a confirmation number. He had no knowledge of the product and certainly no people skills.

I was told it could be as much as two weeks before I received the order. (the website had said the items were in stock and should ship within 24 hours) I wasn't too happy about maybe waiting for two weeks for this order when my bathroom was already demolished and waiting for reconstruction. Against my instinct to run I placed the order and held my breath.

I received an email the following day that my order had shipped and would be delivered aprox. 4-18. I waited hoping I hadn't made a grave mistake since I had spent something over 400 dollars with a company I had never heard of and then received an email from an entirely different company with an order confirmation.

The order arrived today and was complete. The plumber is coming on friday morning to install the rough in valves and if there is a problem I will let you know.

I'm not sure I would order from them again given all the negative feedback here I may just count myself as being one of the lucky ones and let it go at that. (then again the story is over until the product is tested and found to be satisfactory which will be another month by the time I get the shower built and try it out so wait for an update)"

"I was extremely disappointed in the service I received from this vendor. I placed a phone order on Monday, 4/2/07 and specifically asked to have it shipped two day air so it would arrive on Thursday, 4/5/07. On Tuesday I received an email saying that they could not send my order because it was Passover. Someone should have told me that on the phone on Monday so I could have ordered the item from another purveyor. Then when they finally shipped the item (on Friday, 4/6/07), they shipped it ground so it wasn't supposed to arrive until Thursday 4/12/07. I made numerous phone calls describing the bad situation and asking them to rectify it and I received nothing in return. No one called me back even after I left a message with a supposed supervisor. And my emails weren't answered for over 24-48 hours and I still received nothing as compensation for delaying my project. I waited over a week for a part that was supposed to be here in two days and received nothing for my inconvenience. I do NOT recommend using this company as their customer service is non-existent."

"Delivery was promt, they even sent a UPS return box. The product was great and so was the price. My plumber couldn't even believe how inexpensive the faucet was. I would defineatly shop there again. Did have a defective part, however customer service was great, 3 days got new part."

"This business is an absolutely dispicable collection of gonifs and liars! They claim to have merchandise in stock that is not in stock; they claim to have placed orders with manufacturers (in my case, Adesso) when orders have not been placed, in order to avoid cancellations, and will only refund payments under threat of criminal prosecution, and sometimes not even then. Caveat emptor! This business is a den of thieves. Avoid like the Black Death! "

"The item I ordered was backordered for 3 weeks and when it finally arrived, it was broken. I'm not upset about the fact that it was broken, that stuff happens. I'm upset that I had to spend 20 minutes on hold for customer service, and when I finally got somebody on the phone, they told me I had to go online and fill out a form. I never heard anything back and sent them several emails, for which I also received no response. They should change the name of the department to Customer Disservice. They're terrible!!!!"

"HomeAnnex has an extremely large quantity of items for sale (note I did not state inventory) and great prices - they have zero inventory and are simply drop shippers. They charged my credit card immediately upon my order. Emails were answered brusquely and always stated my order would ship next week. I ordered 12/13/06 and received my order 01/30/07, 48 days later) If you can live with trading very low prices for rude service and long shipping times then shop here. If you are looking for quick delivery or good customer service then go elsewhere."

"I placed a big order with this company. My experience was horrible. They lie to me every time i call, let alone the waiting on hold was at least 45 minutes each time i called. I purchased a faucet that still never arrived. I spoke to a few customer service reps at the company who said " we are sorry but there is nothing we can do for you" excuse me i just spent over $600.00 with your company and you dont know whne im getting my stuff????? I had it when i heared that i immediately wanted to speak to a manager, they transfered me to a very unprofessional man Bill. when bill picked up he was rude, raising his voice like i did something wrong. Bill probably just got hired there because he had no experience at all with what his job was. probably worked in Macdonald's or something what a sketch. after the 20 minute conversation he told me he will call me back. I had never gotten a call to this day. I just got off the phone with the bbb who did tell me that they have been receiving a lot of such calls and will be taking immediate action so that they cant do this anymore. Do yourself a favor and do not shop with them, you will be happy you did this. "

"Home Annex has continuously provided false information with regards to product availability and shipping. Was promised item would be received by me within 2 weeks but it was actually 4 before they even shipped it to me. Their Customer Service has never given me an honest answer about when the item would ship. Ultimately I paid $190 for expedited UPS shipping since the item was so late and then they went ahead and shipped using standard service so now I'm going to have to try and get my money back for the expedited shipping.

Their Customer Service is absolutely terrible. They use almost very trick in the book to try and get you off the phone usually telling you that it would be best if you called back on a different day or sent an email or spoke to someone else. If they promise to transfer you it usually results in 10 or more minutes on hold (I think they are hoping you'll hang up) and then the original person comes back on and apologizes and then tells you that they will try again or the person isn't available. When I asked to speak to the Customer Service Manager, I got a full apology speach which he rattled off so fast that it must have been well practiced and from memory.

Worst online shopping experience I've had and I will not deal with them again. I seriously regret this transaction.





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"Ordered 21 drawer/cabinet pulls on 1/08/07. Received on 1/11/07. Could not ask for better service. Lowest price and quick delivery. A pleasure to deal with."