"Overall experience was excellent. Pricing was competitive and customer service was outstanding. "

"HomeGoodz contacted me and reminded me of my rebate. this was a very proactive was of doing business. I will use them again if I need an appliance"

"Excellent service and delivery. These guys had significantly lower prices than local retail stores, including the national chains, even after delivery, saving me hundreds of dollars. Then, following up on the purchase, they noted I had a "cash for clunkers" rebate I'd overlooked, walked me through filing it to beat the deadline and got me another $100. Kudos Home Goods!"

"Buyer Beware- Ordered microwave oven/cook-top on 2/8/2010. Have called six times for for shipping # & no response. Tried to cancel order and they transfore you to a phone that no one will answer. Its been 14 days & I cant even get through to cancel order but if you call to order something they anser right away. DONT DO BUSSNESS WITH THIS COMPANY OR YOU WILL BE WRIGHTING A LETTER LIKE THIS BECAUSE YOU CANT DO ANYTHING ELSE"

"Very pleased with the price and quick delivery of the 60" Sharp LCD TV I purchased. No high pressure sales pitch. Shipped unit in record time. Will do business again."

"I purchased a Yahmaha home theater receiver from HomeGoodz and was very pleased with their price and their service. They shipped on time and I could not be happier with the product."

"These guy are the biggest scam artists!!!

I bought my unit and it arrived was damaged

They were rude, acted like it was my fault.

After taking pictures and numorous phone calls they still wont take back the unit and credit my account

LEO is the rudest guy and threatened to "You will be stuck with your camera ,if you give us a bad review."

2 monthes later I still have a broken camera

so you decide
Seven online merchants operating more than 40 Web sites have agreed to pay a $765,000 settlement following an investigation by the New York State Attorney General's office, the AG's office said.

"These companies engaged in the worst kinds of consumer fraud, from classic bait-and-switch schemes to blatant lies and bullying sales tactics," New York Attorney General Andrew Cuomo said in a news release that went out Thursday. "Let this be a message to online merchants everywhere: such abuse of consumers and violation of the law will not be tolerated."

All of the companies were based in Brooklyn, and while their names invoke digital photography, many also sell gear ranging from projectors to HDTVs and computers.

Five of the companies--Best Price Camera, Foto Connection, 1 Way Photo, 86th Street Photo, and Broadway Photo--agreed to change their business practices, according to the release, while the other two--Camera Wiz and Sonic Photo--will close.

A full list (PDF) of the companies and Web sites involved in the settlement is available at HDGuru.com.

(See Below)

In the bait-and-switch routine employed by these merchants, the bait is prices that are significantly lower than those of other merchants. The switch occurs after the customer places the order, according to the AG's news release:

Once an order was placed, the companies would call consumers and try to sell them additional or "upgraded" merchandise at inflated prices. If the consumer refused to purchase the additional merchandise, the companies would cancel the sale or claim the item was backordered for months. If the consumer did agree to purchase the additional merchandise, the companies would send them lower-quality merchandise than what was promised, or merchandise that the consumer never ordered in the first place. When customers tried to return the items, they would either be denied or be slammed with undisclosed fees. All of the companies further limited customers' ability to return merchandise by requiring them to speak to a live customer representative during limited business hours, and then refusing to answer those telephone calls.
Still Nothing has been resloved

New York BBB and Attorney General Have beedn contacted"

"BUYER BEWARE, THIS COMPANY IS BOGUS: Ordered a Samsung 58" HDTV on Dec. 26. Website said available, ships 24-48 hrs. Three weeks later no shipping. Called 5 times and got run-around i.e. "will be shipped Monday with tracking number etc. NEVER HAPPENED. Cancelled order. That was only thing they responded to, I believe because I opted for free shipping and didn't go for any upgrades. They may have many "satisfied customers" but I think this is probably bogus.

Addendum to above: I was called after my cancellation which was prompt and an agent explained that the reason they had trouble shipping the 58" Samsung plasma was because they have a 70% breakage rate at destination and this affects their ability to ship. I told the agent it would have been nice to be informed of that in the begining as I would have bought the TV locally whereupon he advised that would be a good idea. He did offer to send me a free cable package which I appreciate however since I have all required cables, I declined. My recommendation in dealing with Homegoodz, particularly regarding plasma TVs is to talk directly to an agent before ordering online."

"I was a bit nervous buying a LCD TV over the Internet and sending a Postal Money Order for payment. The TV had to be shipped from New York to California. There was a "time frame" after the store had received my Money Order that I did not hear from them in reference to shipping my TV. I found the lack of communication a bit stressful. I ended up calling the store because I was not getting any E-mail replies when I would ask about the "shipping". Finally, The TV got shipped to California and was sitting at the truck company's locked up bay. The shipping company was having a Hissy Fit about delivering the TV to my Area,(Rural mountain town). I oppted to go and pick up the TV from the trucking company. The TV was received in an undamaged box and was taken well care of. It was a great buy for this "refurbished" TV by Sharp. I still feel that I got my money's worth but the communication between customer and merchant needs a definite improvement. It's not fun to be left wondering? has it shipped? where is it? what's going on? No answers...I don't think I'll buy a TV using the internet again. not worth all the worry. "

"You be the judge:

HomeGoodz has offered a cash settlement of $500 or a $1,000 credit against a new TV. I had paid $2,368, including an extended three year warranty, for a 58" Samsung Plasma TV. TV shipped free with D. B. Schenker and was received with concealed defects.

Still working with Samsung, but it doesn't look like that is going well since they do not warranty "concealed damage". There are two layers of glass on the screen. The front piece is OK. But the piece behind it is cracked. How could that happen? As far as unpacking the TV in my home is concerned:

"On Dec. 25, 2009, (my wife's Christmas present) I cut the two shipping-bands and I cut the packing tape on the top of the box and carefully removed the packing material surrounding the TV. The four latches holding the top section of the box to the bottom were released. We removed the box top. My two son-in-laws lifted the TV onto the floor from the box "bottom". I served as a third person to lift the plastic cover off the TV and the two Styrofoam blocks from the bottom of the TV as it was held up. The whole process was done with the utmost care. The TV is very thin at 1.1 inches thick. The TV was plugged in. Immediately the six of us noticed the loud buzz. There was no picture, so we put batteries in the new remote and tried to control the TV. After about 5 minutes, my son-in-law noticed small cracks within the TV behind the front piece of glass. So we powered the TV down."

HomeGoodz' $500 offer will not cover the cost of repair, which could exceed $2,000. Repair is not a viable option.

Also bought a Sony Blu-Ray Player. It arrived via FedEx. It was not double-boxed. Shipping label was affixed directly to Sony box.

The Sales Agent, Mark, was courteous and helpful. The Claims Manager, Andy was courteous and apologetic, but his supervisors do not understand the value of customer care and service.

I am still pursuing resolution of this unfortunate situation.

The most upsetting issue with this entire event is that HomeGoodz had tried to make me believe this was my fault. Worse, other consumers, with less determination and available time than I have, might allow HomeGoodz to succeed with that policy. When business transactions are conducted between honest people, the outcome of those transactions should end up in a fair and equitable status. I have always lived by these reasonable expectations and will continue to do so.

HomeGoodz has adequately resolved this issue with me. I thank them for working through this difficult situation. I read in another review that the shipment of plasma televisions is not particularly advisable, especially the ultra-thin units like I purchased. "

"THEY AT HOME GOODZ WERE VERY HELPFULL AND THE TV IS GREAT"

"This order was my latest with HomeGoodz.com. As always, I am very satisfied with the products, services, and staff at HomeGoodz.com.

In my HOME, their GOODZ, are the best."

"Good customer service over the phone. It is relatively easy to reach a representative, and they are helpful.
One concern: when I log in from the web, it did not allow me to send a message only because my order had been shipped. It would be better if it still allows the customer to send a message after an order is shipped. Thanks."

"SIR:
I'VE BEEN ON THIS PLANET FOR 70 YEARS. MAKING PHONE CALLS IS NOT MY FAVORITE PASTIME. BUT, THE LORD WAS THINKING OF ME THE DAY I CALLED HOMEGOODZ AND LINKED UP WITH "CALVIN!!" THIS EMPLOYEE IS AN ASSET TO YOUR BUSINESS. HE IS ARTICULATE, VERY PROFESSIONAL, HE UNDERSTANDS WHAT HE IS SELLING, HE IS A TRUE PROFESSIONAL.HE GOES THAT EXTRA MILE.. I UNDERSTOOD EVERYTHING HE SAID MOST OF THE TIMES I GET INDIA OR THE PHILIPPINES !!!!!! OUTSOURCING IS DESTROYING THE AMERICA I KNEW... BACK TO CALVIN, WHEN A CUSTOMER CALLS THE STORE AND GETS AN EMPLOYEE LIKE CALVIN, MOST OF THE TIMES THEY BUY SOMETHING. HE HAS A SENSE OF HUMOR AND A MATURE PERSONALITY....
IF YOU'VE EVER FISHED, CALVIN IS A "KEEPER!!"....

P.S. HAVE A HEALTHY HOLIDAY SEASON. THANK YOU FOR MAKING MY CHRISTMAS A HAPPY ONE..... AMEN..."

"If you look for the ratings of HomeGoodz as I did, and see 41 out of 45 raters given them 5 stars since 8-17-09, and you think that such a rating is pretty good and this must be a reputable company, don’t believe it and WATCH OUT!!! That rating is manufactured. I have to admit, I fell into the trap. I initially gave this company a 1 star on 12-7-09, and posted a review at 11:58AM that explained how the company was deceptive by telling me my Samsung 63B550 TV was backordered and that was why it had not shipped, yet when I called back acting like a new customer, they had 3 in stock. I challenged them for not following their written policies about emailing if item is on backorder and why online it said the item was in stock if it was not. I concluded my review by stating, “When all is said and done, and considering all the statements on their website and those made on the phone, it is my belief that since I did not purchase an extended warranty and received free trucking shipping and a nice discount off their already low price, I was moved to the end of the line either so Homegoodz could sell these units more profitably during a busy season, or so I would get impatient and cancel my order. While their price is good, if you want your item right away, expect to pay more.”

At 1:23PM the same day, I received a voice mail from Bobby with HomeGoodz. I returned his call and he was very happy and cajoling. He said that the discount code I used was only supposed to be used by existing customers, not new ones like me. Instead of the 5% discount, he would give me a $25.00 credit thereby reducing my cost to $2,1024. I explained that my credit card that I had used would only authorize $2,100, and he said I was a good businessman and that they would accept that figure. Then he said one more thing. He asked if I had submitted a review at resellerratings.com. I said I did. He said if I would change that rating to a good rating, he would get a trucking number for my shipment and get it on a truck and in transit today. I fell for it. I wanted the TV before Christmas, and was already a week behind schedule in the shipping, so I thought it sounded like a good deal. I agreed and changed the review to a good one at 4:03PM on 12-7-09 and awarded 5 stars.

After Bobby checked and saw the new review, he assured me the TV would be shipped and in transit that day. On 12-9-09, my credit card was charged the full $2,100 and I thought all was well. On 12-11-09 I checked the status of the order and it showed the TV as ordered but not yet picked up. On 12-15-09, I called the trucking company, Home Direct USA, and was told the order had not yet been released by the shipper, HomeGoodz. I called Bobby and he said it was picked up on 12-8-09. I re-called Home Direct USA and was told that they went to Home Goodz to pick it up on 12-9-09, but that it was not ready, and no time has been set for another pickup. I then called Bobby to ask why his records showed it was picked up on 12-8-09. He said I’d have to talk to the “Product Manager”. I then talked to Edmond who put me on hold several times before saying there was some confusion between the warehouse and the trucking company, and he would get it straightened out and call me back in 15 minutes. 2 hours and 20 minutes later, Edmond called me back. He said when the trucking company first came to pick it up, they discovered the TV was damaged, and that HomeGoodz now had another one in and it is scheduled to be picked up tomorrow (12-16-09) to fill my order. He said he would expedite the shipment to be sure I had it by Christmas.

I’ve called Edmond twice about the expedite status and each time he assured me it was expedited. It is now 12-23-09, over 2 weeks since Bobby said the TV would be on a truck and in transit, and Edmond kept assuring me it would be expedited, and my TV is still in a warehouse in New Jersey. I called Home Direct who said the TV will load today on a truck headed to my state. I asked about the expedite status, and they said it is not expedited, the only note they have is that someone from HomeGoodz called on 12-21-09 asking whether or not the shipment was expedited but he did not authorize it to be expedited. They expect the delivery to be by 1-1-10.

I give up calling HomeGoodz. All they tell you are lies. You cannot believe a word they tell you. You probably can’t believe any of the 5 star reviews on this website either, as they all have probably had the same experience I had in being tempted to change their review for favorable treatment. I just could not stand by and let my review mislead anyone into thinking this company is on the up and up. I must say that all my contacts with Home Direct USA were very professional and apparently honest. That is not the way with HomeGoodz. They will tell you anything to make the sale, and then throw you in the trash when it comes to customer service after the sale. While their price may be good, it definitely is too good to be true. Shop some other more reputable merchant and avoid the lies and misrepresentation that will be thrown at you from HomeGoodz. Save yourself the aggravation.

"