"My request at time of order to HDH was not to process order if the ship date was later than what I specified in the Additional Instruction block. They shipped anyway, late and now are charging both way shipping and restocking fee. Don't expect anything in your favor on returns.Price was about 2x, they don't send packing invoice or offer order number or invoice# Disappointed and won't return. What was their name?"

"I ordered a couple door pulls, spent $66 and it took 6 weeks to be delivered. They billed me same day I ordered. Tried many times to call and never got through. Took a couple emails to get them to process my order.

Stay away from this company."

"I ordered a supposedly in stock Towel Warmer from them on Dec 16 2009. Paid for by credit card, which they charged the same day.

Ever since then, the status shows

Order Status: Will ship in 4-7 days
Tracking: UPS Shipment
Order Date: 12/16/2009
Order Number: homedecorhardware-48335

I thought it would be ok to wait due to the holiday rush. But 4 emails later, no response. I then tried to call them. After a 20 minute wait, the guy there listens to me, and hangs up. I have a feeling this place is up to no good. I would NEVER shop here again.
"