"Purchased a fan and upon completion of installation realized the remote didn’t work properly. Contacted HDC and provided all information they needed to send a replacement remote. They said all was good and they would provide a tracking number when available. Been almost 2 weeks with no more correspondence, tracking number, or a replacement remote. I called back and was informed they had “courier issues”. Not sure how it’s this difficult to place a remote in box and attach an address label. Seriously thinking of just installing fan and taking back. "
"We installed a Home Decorators Collection Grovehurst 48-inch W x 20-inch D Center Rectangle Basin Vanity Top in Engineered Stone in Sept/21. Immediately noticed 'etched' spots on vanity top surface. These have multiplied daily and it looks terrible. Spent several hours on phone trying to get help. Have emailed and unable to get follow up. Home depot sympathetic and will take back - whcih means we have to uninstall all - plumbing, vanity - get onto a truck and take back. Plus all inconvenience of waiting to get something else. This product is disappointing beyond words. Also customer service. Completely frustrated. Very regretful we chose this unit from this company"
"74 by 35 inches by 1 inch. This thing is falling apart and splitting like a bananas. Total waste of money. I hope that Home Depot will allow me a refund. This Asian made junk must be glued with honey not real glue meant for a laminated counter top.
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"I bought a jewelry armoire and waited 5 months for it. It just came the other day. The corners of the top were all broken. All the doors fell off just taking it out of the box because they used such tiny screws. Never ever again."
"Shady and rude people.after you purchase your items on their website, they send you an email later that its not available.when you buy on amazon from them,they ship you 6 instead of 8,and when called,they say that its discontinued and i should make do with 6.getting a refund for missing items is a nightmare.They keep telling me to ship items back and then reorder from them. yeah,right.They are selling stuff that they do not have andhave no intentions of shipping it.let everyone know"
"Ordered some bar chairs mid January of 2017. After a week or so we called them as we received no updates or response from anyone on delivery. They said we had given the wrong contact phone number... we updated our contact number. Still no response, called back the first week in February... still had the same wrong contact number, updated again. Called again today, well over a month has passed since the order was ready to ship, they had the wrong number, again. I told them to refund us our money if this is not resolved in 24 hours. You'd think they would have sent an email if the phone number didn't work, 3 times... Terrible experience. RAM"
"Ordered 12 lanterns to be used at my daughters wedding Took me a few weeks to unpack to inspect all if them 1st I almost hesitated bec someone gave the a neg reviewed saying they were poorly packed This coukdnt be further frim my experience They were more than protected and wrapped perfect & 2: 1 lantern was not quite right I contactec customer service via email Was contacted and offered $ off or exchange/refund. bec they are to be used at a wedding I wanted it replaced Not only are thet sending a replacement I do not have to return the lantern in question. I will donate to a Resale shop that benefits a Womens crisis shelter By the way I LOVE the lanterns!"
"All of the reviews about shipping delays are spot on. I ordered 18 curtain panels for my patio on June 9th. On July 5th, I still hadn't received them, and 1/2 the order was cancelled without notifying me. I re-ordered another set on July 7th, and on July 12th I got an email that the first set of panels were being delayed and wouldn't ship until Aug 11th. That's unreal - order on Jun 9th and still won't get shipped until Aug 11th? I have no idea why they even put a ship date on their website when it's painfully clear that they have a history of not meeting those dates. What's more shocking is that this company is owned by Home Depot - which actually has pretty decent customer care. I wouldn't recommend this company to anyone."
"Stay far away from this company! There's a reason for the scores of scathing reviews here on Yelp. I wish I came here before I placed an order. All seemed to go ok at first; I got a confirmation, my card was charged and the item was expected on time. Weeks went by. I called to learn that the order was cancelled without alerting me. After they assured me a similar item was in stock, I reluctantly placed another order. Same wait, same story. I called again to learn the order was cancelled without having received an email, a call, whatever. Order at your own risk and you may get lucky and actually receive the item you ordered. What a joke. "
"Ordered two rugs. Shipping was very slow for both. Weeks. One I kept but the other didn't look like the photo in the catalog so I needed to return it. Had to pay return shipping which was 1/4 the price of the rug. Two weeks later I checked to see if it had been credited to my Home depot account. It hadn't so I called, gave them the tracking number and said it had been received over a week prior. They said that when I mailed it I should have given them the tracking number because otherwise they don't know when the manufacturer received it. There is no communication between them and the manufacturer for returns ?! Unbelievable. Since I called they said they'd issue a credit and it would show on my account in 5 to 7 days. A week later, still no credit. They sent me a voucher for a credit on a future purchase but I'll never buy here again. If Home Depot has them as affiliates on their website customers should be able to return at the store and be credited immediately."
"My experience with Home Decorators has been very positive, despite many negative reviews. I purchased two expensive area rugs with deluxe pads. After reading the reviews, I panicked and cancelled my order, but as the reviews described, the process was complicated. One of the rugs had already been sent, and one was pulled back before reaching the shipping company. In the end, I received one of the rugs very promptly, and it was beautiful and undamaged. Further, Home Decorators very promptly issued a refund for the second rug. The service representatives who helped me with this order were professional and courteous, and they delivered on their promises. Bottom line: I couldn't be happier with the products and services I received from Home Decorators."
"I will NEVER order here again. 20 beautiful cushions arrived; incorrect size. My fee was $170.00 to return! Insane!! I ordered a Martha Stewart craft piece...I love it; had to pay $300. for carpenter to assemble!! RIDICULOUS. I have $700. in a $400. piece. "
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I think it's outrageous that when I called to order these cushions, I adjusted my order to my secondary or third choice in terms of color or pattern for the sole reason that it was in stock and could be shipped immediately. Then when they didn't arrive, we call back and are assured that the cushions will be shipped on June 10th and then we get this. Maybe I was better off ordering my original choice which was supposed to be out of stock till June 1st but now I have lost all faith in the ability of Home Decorators to tell me the truth.
These are summer items and now a good month has gone by and I could have ordered from another company if Home Decorators would have simply been truthful.
Its disgusting just to think about the number of times you lied to us. "
"I placed 3 large orders and am pleasantly surprised in the quick delivery, high product quality, and wonderful customer service. After placing the orders for the first time I went online to read reviews because the prices were too good to be true. After receiving the great products, I am here to defend Home Decorators from the negative posts. I am very happy with the merchandise and saved so much $$$ :-)"
"Ordered outdoor umbrella and had to exchange it for a different color frame. When I bought the umbrella there was free shipping or else I would have never ordered from them. I had to pay $57.16 to return the umbrella for an exchange. I contacted them about getting a refund since I was exchanging for a different color. They instead sent me a coupon certificate # for $50 credit. I told them I did not want the credit, I wanted my shipping credited since this was an exchange. They said they don't credit shipping charges and said the $50 discount certificate was issued. Really? And what makes them think that I will want to order from them again, NOT! I saw another post where they credited someone for shipping so why the double standard? I told them that they need to change their return/exchange policy, Amazon is great on giving you credit. I am very disappointed. This puts me over in what I budgeted for the umbrella. I could have just as well gotten it somewhere else."