"Initially it said the delivery would take 8 weeks but it went way faster than that: 2-3 weeks at max. The customer service was always with touch with us so we never had any doubts. The couch we bought was $200 cheaper than on another major retailer website (where it was out of stock). Highly recommend!"
"excellent service items as described "
"I ordered an end table from a different retailer. Once it came, I realized I wanted a second matching one. I searched all over the internet, but it was out of stock everywhere. I found it at Home Gallery for cheaper than my original purchase, but it stated it wouldn’t ship for a few weeks due to manufacturer availability. I ordered anyways, and it ended up shipping within a week, which was at least 3 weeks sooner than estimated! Very pleased with the product and company. "
"To start with, this was my third attempt to order this chest. Two other vendors fell through, including Walmart. Home Gallery handled it without a hitch.
The chest arrived the other day. It's well made and appears to be quality throughout. The thing is immense, which is what I was looking for. I have 12 foot ceilings, and so small furniture looks odd. I mention this for those who are thinking of purchase so that they consider its proportions.
Along with its size and high quality comes high weight. It's about 340lbs give or take. So we wanted white glove service. Home Gallery came through there as well despite the current epidemic. Three masked men, pun intended, did a great job hauling the chest up one flight of stairs.
Also to be mentioned is that Home Gallery has a good system for keeping customers informed on the progress of their order. This chest had to come from the manufacturer and, as is typical, was shipped to a local delivery service. Home Gallery kept me informed all the way along.
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"This company continuously delayed delivery time; when asking them for a refund, I was told that there is no guarantee and I would need to call their support instead of chatting."
"My daughter found the desk she wanted on this site. It was easy to order/use the site. The shipping took a few weeks which I assume is normal since it's coming directly from the manufacturer. We did get an email when the desk actually shipped. It was easy to assemble, and she is pleased."
"I ordered my new bedroom set during the pandemic. So my expectations were not high. But I was so pleasantly surprised when it shipped out right away and I received it only 2 weeks and 2 days after ordering! I was kept updated by the company and the delivery service as to the status of my order. The delivery arrived on the day and time I scheduled with them. The driver and his helper were so nice and efficient. They had my bedroom set unloaded and set up and on their way within 20 minutes. I am beyond pleased and impressed. I will most definitely order from Home Gallery online again!"
"I was very pleased with the level of professionalism. Upon delivery new dining table was completely wrapped in moving blankets to protect from getting damage in the moving process. Once the service unveiled my table I couldn’t believe how beautiful and sturdy it was. The glove service was fast and clean. I would highly recommend to all seeking high quality furniture. Thank you Home Gallery Stores for your amazing prices and furniture!!!!"
"The sofa table is just what I wanted! Great service, fast delivery considering everything going on right now. "
"Product as described and came in great condition. Was cheaper than from Ashley itself. "
"Online ordering was easy. Furniture is as stated and looks great."
"Received my purchase in a quick time frame. Was missing two washers from the tool assembly kit, but was able to work around it. Nice quality, heavy stature. Very satisfied"
"The recliner chair was exactly the right color, size and comfort we wanted! The delivery was smooth and communication was excellent on delivery of merchandise! Very happy."
"Good packaging, reasonable shipping time, sturdy furniture. Simple checkout, no surprises. Great value, satisfied customer."
"I was a little skeptical when I found the mirror I'd fallen in love with at another retailer for a fantastic price AND free shipping at Gallery Stores. I thought, "there must be a catch!" But there wasn't! I received a beautiful mirror for a fantastic price. It even arrived a WEEK earlier than I was originally told to expect it. I couldn't be more pleased, and from now on will always check Gallery Stores when I'm looking for home goods."