"Hello Pakistanis, on 29th February 2024 I had ordered Bose QC45 white smoke Headphones from Homeshopping.pk for 75,119rs, sold By IBSI Tech Karachi product ID 335412 on their website. My order number is #350113.

I had paid online transfer to their HBL zamzama Karachi branch account a mistake if only I could take back, on WhatsApp they told me item is in stock they had contacted the seller. After 2 weeks of not receiving the product I call again and their worker says seller raised price to 1 lakh. This is where I started to have doubts on their credibility, very unprofessional of them.

Now hear this, their own worker had to cancel the order because obviously in which stupid world would I pay 25,000rs more for a order that had already been a "yes" in all ways, just had to reach my doorstep...

The worker now said you will receive the refund within 7-8 days, it has been 2 months. Also, for a whole week they did not pick my call or read my messages.

They kept saying email us I have sent like 6 and more emails NO REPLIES so far. They have been using delaying tactics and making up stories like how they're not getting paid enough salary/didnt receive it like they are helpless, company going through rough times and "we will send the payment screenshot to our finance team, they will respond to you", again shifting the blame to a imaginary wonkey donkey department, basically not taking responsibility. I honestly feel like this is a game to them, having fun out of customers ordeals and not giving a care in the world to seller-customer relationship.

What I'm worried about is they will run away with this money, its a lot of money.
In all, they're ghosting me left and right. But his worker told me on call that my money is safe and will be refunded this week, its Wednesday today btw, this is so irritating. I've already wasted so much of my mobile balance on them too.

I feel like if I call again he'll make a new excuse and again like before and always, say your money will be back the next week.

I was even able to msg their CEO Shayan Tahir, he also said I've sent your complain to my team but no progress so far if you ask me. This guy also didn't reply to my e-mail.

Is there a way to get them to take my issue and of others (there must be, going through the same headache like me) seriously? Did they do it to you too or you got the product or money back?

FYI, many Pakistani's on FB and Insta are also calling them scammers, and this theme is same on review websites as well. 1-2 star ratings out of five.

*update, they have not picked up my call today too.

I searched so much this "IBSI Tech Karachi" online and on Facebook, I found only one and called them if they operate on homeshopping.pk or sell their products online, he clearly said NO. Does this seller store even exist?

"

"I had ordered a perfume on 19th July. My order was confirmed after I had deposited the whole amount but after 10 days they replied that the product is out of stock. I asked them for refund but till now they haven't refund me and only dodging me and ignoring. So can somebody advise how to refund my amount from them ?"

"I was loyal happy customer of homeshoppingpk.com since 2012 but unfortunately this year in 2023 I ordered mobile n tab. They didn't delivered my order for two weeks. Its not the same homeshopping it's fraud. "

"They lie about delivery times. They do not have items in stock. Been 15 days since my order and it still isn’t shipped"

"I live in Australia & was hoping this site might be a solution to sending gifts to family in Lahore. I ordered a smart watch for Rs9500 and sent more than the Australian equivalent value to the Bank Account advised. I followed up by email a couple of times to check if the remittance was visible and when I might expect delivery. I understand that Covid19 interfered with delivery times but I still expected that my nephew would eventually receive his birthday gift. Abruptly, I just received a system generated email saying my order had been cancelled, no apology or reason....
Now I guess the struggle to get my bank remittance back comes...."

"I ordered iphone 11 pro max leather case its quality was superb and was delivered on time."

"Every time my experience with homeshopping is great"

"I've a a long time Homeshopping customer, bought several things including laptops, watches and God knows what.
Always found them dedicated, honest and reliable. "

"Have a history with Home Shopping, bought samsung note 3 in 2013, iphone 7plus later and now iPhone Xs Max. Its always a piece of mind when purchasing from HSN. Quality products and excellent service level. Highly recommended if you want to purchase good quality products without worrying about counterfeit or faulty products"

"I am ordering from HSN for a quote long time, and my experience with them is quite good and hassle free.
Yes, their prices are rip off!!"

"one of the worst experiences i ever had. i have called the hotline and requested to change my order to just 1 quantity on 9 Aug, and followed up with an email with my ID and CC info, which instructed by the CSO that i've spoken to. He told me he has made a note in the system but i did not received any updated Order information. Sent a follow up on 13 August and sadly, have not heard any feedback from Home Shopping and neither is my credit card show any credit note.

i cant believed that after all the hassle of me calling the hotline +923111476725 and followed up with emails AND YET YOU GUYS SENT TWO? so whats the point of me calling and sending emails?"

"Bought a Huawei Mobile Wifi from them. Good price, swift delivery, but only to find out that not only it looked used, damaged packaging but also probably stolen - while the ad said it was 'unlocked', I noticed 'Zong' written on a sticker inside. When contacted HSN's CS, they asked to return the device through courier and promised a refund in 3-4 days. While I promptly returned back the device, it's been over 3 weeks now and I am still waiting for my refund despite several follow ups. Every time I get a message from them saying "our refund request has been sent to the finance department and they will process it in a week". Pathetic and disappointing. It's outfits like HSN which bring a bad name to online shopping in the country"

"Ordered S8 plus and they sent me used unit with dent on that...They claim it new. Unprofessional staff and fake products. Do not buy from them anything...They are fake to be honest."

"They were unable to deliver samsung S9 and have not refund completely even after 42 days. "

"I just had the worst experience shopping with Homeshopping, they do not update their website you will order your product and transfer your money after few days they will call and say product is not available and you will get your money after 20 days"