"Waited in all day for delivery after asking the company after waiting 2 weeks for delivery.Gave us a day waited in all day nothing got a knock on the door at 10.45 at night with delivery yes seriously.No apology went to build divan bed sent two different size beds in depth one 12.5 inches the other 13.5 both feet bases couldn't even attach headboard .contacted the company offered a 15 pound refund needed that to make beds match same height don't worry they said we will swap them back for right size in 2 weeks .Useless spend another 50 quid and buy from elsewhere."
"You see this company DO NOT ORDER anything from them, we ordered a bed which came damaged. we called them straight away they said they would replace it and they haven't turned up!! We gave them a chance to swap it but they never showed so we requested a full refund from them and to take there hunk of junk bed back.. this has been going on for 2 months now and they think they can give my wife the run around.... This company emailed my wife and said that someone else has bought the company so they wont be providing a refund... I believe they are really mistaken and potentially confused.. so all I can say is "GOODLUCK" !!!!"
"Bought a bed from homearena! Bed was faulty! And damaged! Thank god my card company stopped payment. It took 3 weeks for bed to arrive! Should of received it in 7 to 10 days! This was at the start of January 2018 to our disgust countless emails to take the bed away since then! Every time we email they tell us yes we will email you 2 to 3 days before pick up is arranged! But we still have the bed!!!! It’s an absolute disgrace!!! Please do not deal with this company because me and my husband ave been treated apaulingly!! So I ask the question to this day! When are they going to pick up the bed!!!!!!!!!!! Today’s date 11th April it’s a complete joke"
"Please can I ask anyone who has left a negative review about Home Arena to report them to trading standards - tradingstandardsecrime.org.uk/ report-fraud
Can you also report them for fraud if you have not been able to receive a refund for goods not delivered or if your goods have arrived damaged. This can be done online - actionfraud.police.uk
It seems we have all experienced the same issues, not being able to get through on the phone. False promises of a delivery that never arrives. They are now advertising their black Friday sales with an estimated delivery of next week.
The more people who report this company the more likely action is taken against them. It also prevents other people from being in the positon as ourselves. Please be aware they will get this removed although the information in here is purely factual. What does that tell you about the company. "
"I am in the process of reporting them to Trading Standards, never had an experience like this before!!!!!
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"I bought "Denver Faux Leather Bed" from the store and delivery was really quick, Great product, speedy delivery, and definitely recommended."