"Ordered a S2000 OEM front spoiler and seal from here. They were unable to fulfill order since the front lip is discontinued. Not a big deal and they did refund the money for that. However, they did NOT refund or change the shipping charges to reflect the updated order. I ended up paying $80 for shipping on a seal that came in an envelope. I reached out to the customer service several time but they never responded. "

"Customer service is terrible. They don't stand behind their service and instead shift the blame to some other supplier. I've spent over 3000 dollars with HPU over the years and they have lost me as a customer for a 15 dollar part and some unmarked (not Honda packaged O-rings). I recently placed a 300 dollar order for a power steering unit rebuild and that order included a power steering reservoir. When it arrived i noticed that it was a defunct recalled reservoir. I notified them and got no response. I emailed them again and got no response. I contacted them for the third time, offering to send pictures and finally got a one line response saying that they had sent the correct part. It's true that the part number on the packaging had indeed been for the newer part, but the package was an unsealed, open plastic bag and the wrong part had been placed inside. Curiously they're response didn't ask for pictures or show any interest in solving my problem. I decided to send them the pictures, that they clearly gave no **** about, in order to prove that they had sent the wrong part. I showed them the side by side comparison of the well used reservoir in my vehicle (replaced years ago by the recall) next to their new old-style part. Another short response came through, shifting the blame to their supplier and there was nothing they could do. Then they directed me to their web site for a return. No apology for the inconvenience, no sense of standing behind their service, no RMA. I just now sent yet one more email requesting an RMA, why didn't they just include one in order to anticipate my needs? I don't know, is it because these losers have no idea what costumer service is? I have had to postpone my rebuild (by nearly a month) over this part. Good customer service would have asked for pictures and/or shown a willingness to investigate the issue. Good customer service would indicate that they stand behind their service. Good customer service does not pass the buck to some other supplier that I don't have contact with. For a 15 dollar part, they should have sent me a new part, and sent an RMA (without me having to ask) with a request that I return the old one. At this point, I don't know what the return would be for since they can't actually sell the part, but oh well. I was going to order another 500 to 800 dollars worth of parts for a 100k mile service on another vehicle, but dealing with these people is just too tedious and its clear they don't want the business enough to earn it. Oh and those o-rings in unmarked plastic bags? I have no idea if they're actual Honda parts and therefore no idea if those rings will withstand the power steering fluid and the heat internal to the power steering pump, but one thing I do know, Honda Parts Unlimited will give zero **** about it. They'll just tell me, from a computer room full of pot smoke, that it's what their supplier gave them so....ya. I'll order a seal kit somewhere else."

"I ordered a couple of small parts from this operation on 04-28-2014 and all seemed to start off well. They responded promptly to my initial order and sent an email informing me that one or more parts had to be special ordered and would take a few days to fill. On 05-12-2014 I received another email suggesting that the parts had all arrived and that they had sent my order that day, and even offered me a USPS tracking number. On 05-12-2014 they charged my credit account the full amount of the order.

A couple of weeks went by with no delivery (as I was in no hurry to receive the parts, I had not been paying much attention to its arrival). When I checked the USPS tracking number I discovered that the USPS had been notified to expect the shipment but never did. OK, errors occur, so I attempted to contact Honda Parts Unlimited via email. A week goes by; no response. I try again; no response whatsoever. I try to call the organization on the phone, and after a few rings I'm disconnected.

At this point I don't know if this operation is still in business, so I'm working with my credit account company to investigate the problem and attempt to recover my money.

My advice is to steer clear of this questionable operation. There are plenty of other good sources of Honda parts out there, so there is no need to deal with disrespecting operations like Honda Parts Unlimited."

"This is specifically rating my order on Will Call.

I selected pickup/willCall so the order total was cheaper. I received the order confirmation the next day. Then a week passed, and I still hadn't received any order pickup confirmation or instructions.

I decided to give them a call to their 800 number. I called in 3 different days, and all the same, nobody picked up the phone!!! On the last intent, I tried calling first thing in the morning when they opened in the morning. First call, nobody picked up. Tried calling a second time ten minutes later, somebody finally picked up! I asked what was the status of my order, and he had to put me on hold for this! He answered me later on that the order was ready to be picked up. I used 15 minutes of phone time just to find this out.

When I got there, I realized that it was a dealership! I would've thought they would have better customer service than this.

Before I placed the order, I tried calling asking about a part fitment and what not, and I was transferred like 3 times before the call got disconnected. It's frustrating dealing with them!"