"Cover ill fitting , straps in the wrong place, skirt too short. Not at all happy. Delivery info incomplete. Phone call to find out correct ship date, given wrong info. Then with no advance notice or call truck shows up "

"everyone was very helpful, however, things went wrong anyhow. Even though I called to make sure i understood, watched the video, read twice, I still ended up with my lid opening the wrong way because A (Usually length) B (usually width) is the reverse of the usual formula order of depth x width x length! I would recommend you put the added () in your add for clarity. I also recommend that when one of your employees say you will return the phone call the next day to discuss that you actually call as promised! You did not! I made it work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"Hot Tub Works has always been very responsive when ordering any products. Delivery has been on time and excellent pricing. Customer service knowledgeable and willing to seek out answers if they initially don't know the answer. Highly recommend this company for all of my swim-spa needs."

"It took time to deliver. The delivery people didn't deliver for over 2 weeks from being shipped from you. It did come damage free. It fits and looks great.
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"The hot tub cover has not arrived!! Where is it? I got an e-mail saying it had been shipped, but as my husband said, we don't know which snail they sent it with..."

"Got what I ordered, quickly for good price."

"color is great and the cover fits perfect!! Feels quality too! Thanks guys"

"I really like the quality of the Hot Tub cover I bought at Hot Tub works. Also they had very good customer service and the Hot Tub cover was delivered on the exact day that they qouted me. Prices were also best around. Overall a great experience. "

"Very dissatisfied. Ordered a cover and it did not have the needed cut out area so my top does not fit. I currently have plastic bags to fill in the spaces. They will not return or exchange it in anyway. I did indicate it was a bahj ha tub and did give exact measurements. What a waste of money. I was then told to sell it on ebay and just order another one. I should have just dealt with people locally. This company is not one to deal with."

"Good. Took a bit long but other than that, so far so good. Hope it lasts. Thanks. SW.
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"Great fit and looks like the original!"

"Good value on products. Items were well packed and delivered on time. Will definitely order from Hot Tub Works again!"

"Hot tub cover we ordered arrived in good condition, appears to be good quality workmanship, fits perfectly and price was competitive."

"Website was easy to use. Delivery was fast. "

"The skirt around cover is split at corners, should be solid around corners"