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0.00/5
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0.00/5

Verified
5/5

2013-10-01

"Received hot tub cover earlier that expected. Cover fits perfectly. Quality workmanship. "


Verified
5/5

2013-10-01

"Order shipped fast and was accurate. Very Satisfied."


Verified
5/5

2013-10-01

"No problem w ordering and quickly received my goods Thank you. "


Verified
5/5

2013-10-01

"Dear Hot Tub Works

That excellent spa cover, staff members. thanks lot.
"


Verified
2/5

2013-09-30

"Make sure you open the box and examine everything before signing. We found that our hot tub cover was too big and a clasp on the tiedown was damaged. We did not open it and lokk at it before signing to agree to the delivery."

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Verified
5/5

2013-09-30

"Easy, quick and affordable."


Verified
5/5

2013-09-30

"They were out of stock on a item and they called me to see if I would consider a different product so that my order could be filled that day--I did and my order was here in a day or so. Not just a faceless company!!!"


Verified
5/5

2013-09-30

"We got our product in the time stated!
"


Verified
5/5

2013-09-30

"The hot tub lid arrived as promised and fits well. "


Verified
5/5

2013-09-30

"measuring tools were nice to have since there were different dimensions for my cover on different websites. the ordering process was very easy."


Verified
4/5

2013-09-30

"Reasonably fast service and reasonable prices."


Verified
5/5

2013-09-30

"Great online store. Have ordered many products online and have found hot tub works to be the best of all. I will not shop anywhere else for my hot tub needs. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2013-09-30

"Ordering is easy, and shipping is fast!"


Verified
1/5

2013-09-30

"After placing my order did not hear from hot tub works for weeks.When I finally called to inquire they told me half my order was on back order then offered me a replacement.Then they called me back and said they couldn't provide me the replacement and refunded my money. This took approximately 4 weeks and I had to initiate the contact. Was very disappointed with your communication service. I wasted a lot of time waiting for your product. Will buy locally next time."


Verified
5/5

2013-09-30

"Good experience...new cover is better quality than original"