"Everything that I received is great, BUT, the cover for the hot tub cover wasn't shipped. I called and was told the cover would be shipped separately, but that was over a week ago. Please send the pertective cover. Thanks"
"Timely and arrived in good shape."
"great...everything was great"
"Very satisfied with the cover. Very light and easy to handle.
Easy to make the switch-over with the new brackets for the straps. Seems to fit fine. No damage in shipment that we can see.
Good communication after order was placed.
Guess the only negative was how long it took to be delivered after shipment. Anyhow it's here and we are happy with the product."
"The one thing that I did not like was that I thought the snap clips from the cover to the hot tub would have been a little bigger like the ones I received when I purchased the tub."
"very easy to order and shipped on time"
"Was happy hopefully my RMA will go through."
"The site advertised free shipping but when they were ready to ship, they called and said it would cost $55. I was not pleased, but didn't have time to research another supplier."
"Fast delivery and great selection of hot tub needs!"
"I got my order sooner than we expected and the product was great! Thanks."
"I went to the local hot tub store and asked the parts manager if they offer a better hot tub cover than the original unit? The parts manager said he only offers the original flat style.
The reason I ordered a hot tub cover from Hot Tub Works, is because of the video presentations. I hope the quality and craftsmanship will last for the 5 years they project.
I ordered a Cover Caddy and “The Works” hot tub cover. I received the Cover Caddy first, and read the installation instructions completely.
With the hot tub empty I proceeded to attach the painted wood outside support pieces as well as the painted wood base support members. I used an automobile tire jack to lift the hot tub to install the metal base plate of the Cover Caddy. The Cover Caddy works as designed.
The hot tub cover was delivered at the time and date the trucking firm told me. I inspected the box and found no breaks, I inspected the hot tub cover and I am completely satisfied with the design and cover color.
"
"Yes it was terrific thank you"
"Outstanding experience-the top is beautiful, couldn't be happier!"
"Just as promised and sent on-time."
"Everything went great with my hot tub cover's delivery. The gentleman who delivered it was very nice and brought it up to my fence. The hot tub cover fits perfect. Thanks, Vicki Preedom'"