"After reading some of the comments about this vendor I had some trepidation about ordering from them but I must say I was pleasantly surprised by the promptness of the merchandise received and the politeness of the staff. I did call and tell them that one piece of merchandise was defective and they immediately gave me an RM # for exchange. My main priorities were satisfied...getting exactly what I asked for and at an excellent price. I was put under no pressure BTW to trade up. I will definitely do more business with them. "
"I ordered a Sea & Sea MX10 with YS40A strobe from the web site. I called by "Sidney" and told that for a $30.00 upgrade I could get the Sea & Sea from Japan that came with the optical cable (170.00 retail extra). He said that they Japanese Sea & Sea was much better than the version made in Japan as opposed to Taiwan. I told him I could care less about where it was made but I wanted the optical cable so go ahead.
I recieved my camera minus the optical cable and I was charged $60.00 more and not $30.00.
I made several phone calls and was told the "computers were down", "the manager is out", etc and always call back in an hour. On my 4 th call...a recording answered saying that they would be closed for the next 3 days!!! This was 2pm on a Wed.
I called Sea & Sea. All cameras are made in Japan...no cameras have ever been made in Taiwan.HotBuysElectronics.com is not authorized to sell Sea & Sea.
I complained to the BBB, NY State Attorney General, and asked for a charge back on my Visa. I may not get my 60.00 back but I am going to make it 60.00 worth of trouble for them. >:)
"
"I bought a referished Nikon N80 through eBay from them. They do not accept electronic payments, so I called and gave them my CC. While on the phone, the person said, "do you want to buy a new one for $40 more?"
I asked if it had a 1 year warranty. He said yes. So I said OK.
What I received was an gray market F80 (european verison), a xeroxed manual, and no warranty card.
So I called and complained and they said they would send me a US manual and an 'international' warranty card. This still did not feel right so I contacted Nikon and they said this camera was not warrantied and they would not fix it if anything when wrong.
So I called back and ask for an exchange for what I had orginally ordered. Got an RMA and sent it back. They rejected the package and it came back to me.
So I called again and asked why they had rejected it - had to explain why I was returning it all over again (we warranty it for 12 months). Got another RMA and sent it again. This time they accepted it.
Two weeks with out a word from them so I called them - "we have to order the camera, it will be here next Thurday of Friday." I called on Friday "It's not in yet, will be here on Monday."
Called on Monday, "Still not here." I tell them that I've been pretty patient with them and ask what we can do. "If it's not here by Tuesday, we'll refund your money."
Called Tuesday - and - you guess it, no camera. "Ok, we'll refund your money, just send the other things you bought back and we'll give you full credit." So I send the lens, batteries and strap back.
On my next Visa statement there is no credit! I call again! They said they'd check on it and call you back. Did they call back (anyone taking bets yet)? No I called again and they said yes I would get credit and I finally did.
So I'm out 3 months interest $20 in shipping and 20 calls to New York.
I'm never doing business with them again. I hope you don't either."
"From the reviews I see, these guys haven't cleaned up their act at all in the last few years.
Please read my experience at:
http://209.204.130.204/hotbuys/timeline.html"
"
yes.....not a pleasant experience....ordered a canoscan fs4000us and a couple other items. 1 item was backordered but they charged me for its shipping even tho they never shipped it...they also charged me 45.00 over their printed price then gave me some bs that thier quoted price was for a "made in tiawan" canoscan but they sent me a japanese made unit thats why it costs more.....wouldnt refund the difference unless i sent the entire order back...of course id pay the postage to send it back and they would not refund the postage that i paid to receive the order in the first place.......so i ate their FRAUD and regret ever looking at their page.......a 2000.00 purchase turned into a stressful mistake that cost me around a couple hundred bucks extra and a lot of irritation.
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