"Great customer service. No complaints"
"Trying to place an order for a SET of buffet signs for one of our hotels. Instead of ordering the standard SET, I had to order each sign individually. This includes clicking on the sign, then clicking add to cart, then clicking the back button to go to the next item. It's very time consuming and the site is slow to respond. "
"It was great to be able to set up my client's two signs online and immediately see the on-screen proof. Stay tuned for a critique on the actual results."
"The online user experience was a bit tricky. The customer service reps are awesome!!"
"On time response for order and proof "
"Always easy to find what I need. If not I have had great luck with the chat. But did not need this time. TY."
"Easy to order. Response time was not long. Quality of work outstanding"
"Easy to browse around website for products, customization process is the best of all. Overall, satisfied."
"They answer the phone immediately and are always so very helpful!"
"Not easy to find what you are looking for. Little difficult to find what I needed. And there are too many clicks to get to place my payment and order. I spent more time on your site then I wanted to. "
“Thank you so much for reaching out! We 100% appreciate your feedback to let us know where we can improve on the overall customer experience. Our customer service artisans are available via live-chat or by phone during regular business hours to assist in real time if you ever have difficulty finding what you need. Another alternative method for online ordering is to let us know what you need in advance and let us assist you by quotation or by pre-loading your shopping cart. We are here to help you creatively attack issues head on if you only ask us for what you may need. Let us know by email at Cservices@hotelsigns.com or by phone 888-273-8726 for future orders should you need our helping hands. ”
"Customer service representative was excellent. She was so helpful and pleasant."
"I was so frustrated with your website. It took 30 minutes to place an order for a Hilton Honors Sign. Josh the online help person a 5 Star. I have to say it was the worst experience in regard to placing an order online. Every time I tried to check-out it would delete my Credit Card Security Code"
“Thank you for your review! We certainly appreciate you letting us know that we still have work to do to make our online experience that much better. We will also pass along the appreciation for our artisan, Josh, in helping you work through the issues that you encountered on our website. Let us know if you have any other issues or questions by reaching out to us directly at Cservices@hotelsigns.com. Any one of our customer service artisans would be more than happy to help where we can. ”
"$85 for shipping is to expense for a small package"
"I wasn't sure how to find the specific sign I needed for my property. Andria promptly responded to the email with instructions for what I needed. I am very satisfied with the speed and quality of the customer service! "
"I think it is ridiculous that my $43 purchase ends up costing $78.87. with all your handling fees, processing fees and shipping. You are the only provider for this Hampton Inn sign and I feel you are taking advantage of the properties that are forced to do business with you."
A rep from HotelSigns, RealSignArtisan, has responded:
“Thank you for reaching out! We appreciate the constructive feedback that educates us on the customer's experience. For packages we don't have a universal all-in-one button to easily add the entire package to your shopping cart as the site is generally intended for individual replacements from the entire package. If you are ever in need of a larger order or a package quote, feel free to utilize our Contact Us form or send us a direct email requesting a package quote for your property at: EmailUs@hotelsigns.com. We are always happy to assist you with more complicated order to make the next experience that much better!”