"Booked airline tix to Taiwan from NYC. No issues, 2 tix for my dad and friend."
"Hotwire insists that I ordered 2 plane tickets, although I didn't intend to and never saw a screen that said I had (I got an email later). When I called to protest, I quickly figured out that there was no way they were going to refund my money. After thinking it over I decided to go ahead and use the tickets, but when I called back I learned that when I'd said didn't want the tickets, they took this to be a "cancellation." Now they won't reinstate the tickets without $400 in fees and penalties. As I see it, this is theft; at the very least it's lousy customer service. I might add that not only were the agents not helpful, they weren't even sympathetic or polite, which wouldn't have cost them anything. Hotwire has lost this customer, and I hope it loses them all."
"Was a victim of bait and switch. They advertise a 4 star hotel and after purchse I was given a 3 star holiday inn. Called customer service to ask for a refund and they said it'll take 10 business days to research even when the rep saw that on tripadvisor.com, expedia.com, hotels.com, priceline.com all list it as less than 4 stars. I need my money refunded so I can book a real 4 star hotel for my family of 2 kids one of which is an infant. "
"DO NOT RENT A CAR WITH HOTWIRE.com if you are flying to another location! They may be the least expensive but there is a huge catch. You pay, upfront, at the time of booking. There are no refunds. My flight was canceled and Hotwire.com would not refund my money for the car. At smaller airports, rental car rates are still north of $60/day. Since my flight was canceled and I arrived the following day (due to no fault of my own), I expected a refund of $60 + fees/taxes for the time that I did not even use the rental car. WRONG! Hotwire will not give you back any money for the time you never even had your rental car due to missed flights, canceled flights or even medical catastrophes. Other sites such as Expedia, Travelocity and Orbitz only RESERVE through the various rental car agencies. If you don't pick up your car for any reason with only a reservation, you do not get charged. NOT WITH HOTWIRE.com. Their policy for hotels and air travel is likely the same. They may be the least expensive, but there are no refunds. BUYER BEWARE! "