"So far, everything I order lately is damaged and this beautiful desk was damaged upon arrival. I am so sad, because it is an absolutely gorgeous set. "

"Sink was broken, vanity was not.... and what good is a vanity without a sink????? Couldn't replace and I paid+$700, and they PATHETICALLY OFFERED ME LESS THAN HALF for a reimbursement when I KNOW!!!!!!!!! THE BROKEN SINK was worth way more than the vanity that they wouldn't Even take back!!!!! So they knew that had me by the
's !!!!! HONESTLY, very unable with their customer service!!!!!!!"

"Item received at the best price online. Love the diffuser and angled shape. Distinctive and unique.

"

"Lovely pieces of sculpture. 30% less on Houzz. "

"didnt get both boxes the same day which was confusing and disappointing "

"Not good! Still waiting for postage paid return labels to return all 5 boxes for full refund. Pebbles were to be all black. Instead we recvd green and gray mixed with black pebbles. NOT WHAT WE ORDERED NOR WHAT YOUR WEBSITE DESCRIBED. "

"The console is just what I ordered and the delivery service was efficient"

"We bought beautiful lighting fixtures, but they didn’t work for our setting. The cost to return the items was going to be over $50. I should have read the return policy more carefully. I’m trying to sell the items on my own now. "

"Ordered a table last summer and it’s already cracking at the seams, splintering throughout and the stain is 90% flaked off. The additional Mulberry 5 year warranty is worthless. It Won’t cover the damage when the table is less than a year old and is obviously defective. I will not be buying a product from Houzz again nor using Mulberry services again "

"Merchandise is top quality and great looks at great price! Shipping is smooth and on time."

"The item did not look like the picture and was much smaller in scale than expected. I did measure witdth but did not expect it to be only 24" high. I would return but it would be costly."

"The table arrived with a broken corner on the top piece. I have tried to reach out to the vendor and the manufacturer, but have gotten no response. "

"I contacted Houzz as the retailer of a product I bought that broke. They told me they were unsuccessful contacting the company who makes the product and suggest I contact them on my own (which I did and they replied right away)... then Houzz suggested a replacement part for me. Houzz sent me a special link for a replacement part order. It was a few dollars away from free shipping, I asked for free shipping, they said no. I asked if the replacement part could be returned if not the issue/not needed and they said yes. What they sent me was not even close to being the reason my product was broken so I needed to return the replacement part. They asked for $11 in return shipping fees. I had to complain and detail my experience with Houzz in order to get return shipping fees waived. The process is still ongoing....ridiculously poor customer service. I will never order from Houzz again."

"The website provided and accurate description and Received my round black marble tray quickly"

"Veneer cut edges rough and finish uneven. Quality not as pictured. Tiny screws (20) do not hold veneer and pop. Looked really nice online, not as pictured quality. Disappointing. "