"Each piece of furniture I received was well-packaged, and the assembly instructions were easily understandable. The furniture is beautiful, and I would definitely recommend purchasing from Houzz!"
"Everything went seamlessly. It looks great with our new dining room table
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"I placed an order on June 14, 2023 for 2 lamps. When I received them, 1 of them was defective. I reached out to customer service and I have yet to here back from them. All I was asking for was a refund for it because I reordered a new one so I would not have to wait for them to get back to me and good thing I did."
"Ordered a rug sample as the site did not give height or pile of rug. $8.00 to receive a very thin poor quality sample.
A more detailed description would have eliminated this negative comment."
"Received my order in 2 days"
"Everything has been simple, but the desk leg was broken and the desktop had cracks along the surface. I've returned it and am waiting for replacement (hoping in one piece and not damaged)."
"First time they canceled my order (accidentally) who ever that was thought they don’t deliver to my location. So I waited a month by the time I figured this out. I called costumer service. They we’re great. Found out the issue and I reordered. Got some procentage off.
When i was expecting my package i got a notification from UPS i have to pay import fees. There was bot stated anywhere when I ordered. I didn’t tried to light yet so I can’t say nothing about that yet but i don’t think i will order from them again "
"Excellent customer service on replacing one plantar with crack. Much appreciated!"
"We ordered two pendants and now we are ordering another larger one over our dining table. Very pretty."
"Omg my package was supposed to be delivered on Saturday 6/17 Then they told me Monday6/19 and I got another text told me Tuesday 6/20 my electrician came on Monday and has to come back Sunday 6/25! Didn’t expect that from FedEx! "
"Quality not great but will be ok for occasional use. Easy to put together. The two end seats that lean up can't withhold much weight when in the upright position. "
"Looks great, easy to assemble. Fits well in the space."
" Really fast shipping. The desk was very easy to put together and looks great in my house."
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"I'm well pleased with the customer service from Houzz. I was able to speak with someone to get help understanding how to move forward with my order. It was well explained. And, I received a follow-up email to confirm that all went well.
The file boxes ordered were of great quality. And my company will continue to stock this product through Houzz as long as I have a say!"