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Howdy Camera

2 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-06-26

"This company has unacceptably poor communication with customers.

After I placed an order for a camera from this company, they had me call to confirm my order, which I did promptly. They offered an accessory package, which I declined without hassle. After a week, I noticed that my credit card had not yet been charged, so I called to ask if there was a problem with the order. They said that the camera was on backorder and that it would be 2-3 weeks before they could ship it. They asked if I wanted them to continue to process my order, which I did (it sounded as if the order would have fallen through the cracks if I hadn't called).

In any case, I waited a month more without hearing a word from them. Finally I called again. They said that because the model was discontinued they weren't sure when they would have any more, if they would ever receive any more, that is, the fellow said. They did have a few of that model in stock in special "Father's Day Gift Packages" (for a higher price). I canceled my order.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-06-17

"These guys are another one of those places which advertise great prices but, when you fail to buy and accessories, your item is put on backorder and your order drops into a black hole. Stay away from these
guys!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
N/A
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use