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Verified
1/5

2009-02-27

"this store is a one man operation, the owner is a very nasty man, customer service is very poor, i was told my item was drop shipped from the warehouse, and the warehouse contacted me to tell me they could not ship it because howell owed them money, they had also told me they did not want to deal with him and that he was a very slimy person (in my own words) they offered to sell it to me directly and to cancel the order with him. when i contacted him he was very nasty and had told me that i was lying and that he had no idea what was going on while he was on the phone with them at the same time as me. he called me a liar and i thief, and lied to me multiple times, and he hung up on me multiple times and refused to cancel my order. i threatened to sue and told him my lawyer would call him if he would not talk to me, he hung up on me again and refunded the money, no apology or anything, it is a scamming scummy excuse for a business. "

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Verified
2/5

2008-09-15

"Decent prices, very bad customer service. 7 days after order, no responce to e-mails. 9days after order, called to find out if order would ever ship only to be told item was out of stock. No expected delivery date given. Could have ordered thru another site and had item within a week!Site should give availability of items. "

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Verified
2/5

2005-09-11

"Nice store, horrible shipping times. Ordered parts on the 22 and they said it would be 3-4 weeks... Its going on week 7 now."

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Pricing of products and services
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
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