"I buy alot of ice machines in my business. I tried other on-line companies and if I have a question they just read back what's on the manufacturers literature. Ice Machines Direct is actually a brick and mortar store and their guys know ice machines from years of experience. Great to work with. "

"Fast shipping and they helped me choose the right ice machine for my restaurant."

"Had some issues with our machine upon arrival. It took some time but they helped resolve the situation and sent me a different model. "

"The people at Icemachinesdirect know ice machines. They were able to help me size my unit advising me the differences on air and water-cooled units...and even gave me $100 for my old Hoshizaki and paid for the return freight. Best price on the internet. I will buy from them again.
Ordered my ice machine and bin on Nov. 4th - I received it on Monday 11/8 as promised. "

"Best Price I could find on a hoshizaki icemaker!
Ordered 3/7 received confirm that item should ship 3/12 and be received by 3/17. Did not arrive until 3/21 (probably shipping co!). Problem is that a phone call to cust service and e-mail were never responded to for obtaining tracking info. The Item was as described and arrived with free shipping to boot."