"Always great fast service at Impact Computers. Dennis Zapata is known for quick efficient service. Give them a try!"

"ImpactComputers has been our go to parts specialist for going on 9 years now. The detail to attention and professionalism is top tier. WE have our own Specialist who is always available for questions and willing to do the research. Their prices are always appropriate. I do not know how I could have run my computer repair facility with out the support of Impactcomputers."

"Excellent
sent my laptop to repair in hours they sent me the diagnostic in a very professional way ,and a quote for the repair ,once I accepted it took 24 hours to get repaired .
It is important to say ,was the best price I've got for fixing it.
I've used to buy electronic parts there and never had a complaint ,price ,shipping ,timing.
"

"I have been buying from Impact for our RMA program for about 2 years. Jose, my sales person has been extrodinary in his respose time and his attention to detail. The prices are fair and the service impeccable. Otherwise I would go somewhere else for my purchases."

"Always great to work with. Great communication. Fast shipping, they have most parts in stock. Always my first go to place for keyboards, fans, LCD parts, etc."

"I have been ordering from impact for about 6 months now. Impact has been nothing but phenomenal with our service center. Raul has excellent customer service skills and is always there when you need him. I will definitely continue ordering from impact."

"Great company to work with. Excellent customer service and timely response with pricing and availability. Highly recommended. Ask for Raul. He is the best!"

"I usually deal with Tarcisio hes the one that quotes me all the time, very good service nothing to complain."

"Impact Computers & Electronics has been a great company to work with! I work for a technology company and have to find parts for PC, printers, server, ect and this is one vendor I choose to work with. Thanks for great customer service Impact!"

"From France,
10 days after I ordering, nothing happen...
3 times they ask me same papers and 3 times I send them.
I really dont know what I can do now for having the goods I paid.
IMPACT, send my order, thank you !

Edit: Did you receive infos now ?
Of course, rate will be mpdified if all is ok.....

Edit2: After sending wrong item, I need to return (cost for me) and a refund has be proceed with fees ! This order cost me a lot for nothing !!

Buyer (especially international), ask before order, really !"

"The return policy is absurd. Only 10 days from the SHIP date... barely any time to get the product and install/repair.

10/10/13 addendum: After submitting my review, I was called by the company and emailed as well. They stepped up and said they would credit my account for the parts I could not use."

"I ordered a part in error and within minutes realized my mistake used the online cancellation option. They did not cancel the order, sending the product anyway. I rejected the packaga and called customer service many times and they still refunded only half of my money because of restocking fees. Since it was their fault for not cancelling an order 10 minutes after it was placed, that is ludicrous. Don't expect good customer service."

"I have worked with Impact for nearly a year and most of that time, I have worked with Raul as well as our account rep. Our company deals with many requests for computer parts on a daily basis at a corporate level. Impact has been an ideal place to source these parts for a reasonable price. They have always worked quickly and emphatically with us when a return is required for any reason. Their restock fees are minimal and fair for the market, but more importantly the quality and variety of their products if phenomenal. My department has widdled down our vendors to almost just Impact.

Raul as our rep has always been available to answer our questions and assist us in ordering. He's been great at explaining their processes so we can all effectively work together. Thank you!"

"ordered a laptop keyboard, their site advertises the product as NEW. I received a product with a label on it saying REFURBISHED. Contacted them, they wanted to charge me the shipping costs (~10 USD), I explained it was not my fault they sent a refurbished product instead of a new one as advertised. Their reply was "are you threatening us?". What a joke of a merchant.
I THOUGHT I eventually got them to accept the return without being charged. As of August 8, 2013 I was notified of a partial refund only.

They told me to return the product at which point they will send back another item, but NEW.
I returned the refurbished item, waited 5 days, contacted them again and I was told in chat online that I will be refunded, no exchanges. Basically, they told me a blatant lie.

I would avoid these dudes and their attitude. They can keep their attitude but I am not going to pay for it, so I'm keeping my money.

I would report them to the bank to deal with them instead of wasting time to go through this.

REPLY TO BUSINESS COMMENT:
item is advertised as new on the webpage, yet it was a refurbished product (pictures available). Your comment does not address the main issues of false advertising and the fact I was charged shipping fees despite I was misled by being sent a refurbished product. I contacted their CSR to inquire about shipping fees. Will update review with details as they become available.

NEW INFORMATION AS OF AUGUST 10 2013:
the business agreed to pay initial shipping cost fees for the error they've made in sending a different part than ordered.
Will update again once the credit is received.

UPDATE AUG 20 2013
- after receiving a confirmation from Yuri that they will refund the shipping costs, the refund NEVER showed up on the credit card bill to date.
- I will dispute this with the credit card company
- BUT RE. THESE GUYS, THEY ARE IN THE BUSINESS OF CHEATING CUSTOMERS, I WOULD AVOID THEM."

"WORST Customer service I have ever experienced. Ordered a part for our printer which did not fix the problem we were having. After describing that the part did not fix the problem and that the part had only been used for less than 20 test prints, they issued a return authorization. Upon receipt of the part, they said that they would not issue a refund for the part because it had been used slightly despite knowing this fact when they authorized the return (which I had to pay for). They then wanted to charge $20 to ship it back, or said they would destroy it. "