"The gentleman in the parts department was very knowledgeable and helpful."
"I ordered something online I waited for 10 days when I emailed imperial toyota in milford Massachusetts they tell me my order have been canceled because they don't have the item but the same item I ordered still avaliable online "
"My experience with Amer Hajou was GREAT, very nice and informative.
I bought my truck on Saturday, and picked it up on Sunday. I came back on Wednesday to get my registration and inspection, they took my truck at 12:25 and I got it back at 2:40. OVER 2 HOURS!!!
I should of just picked up the registration and went to a local garage.
The good thing is I won't have to deal with this again.
I DO LOVE THE TRUCK "
"Experience was excellent. Part was delivered on quickly."
"Great part pricing and very quick to get parts in. Free shipping to dealer is great! My goto for OEM parts"
"The service advisors are pleasant, the techs do good work, but very expensive. I planned to do my front brakes myself, but encountered a seized guide pin. Imperial charged $400 for this service. And, I supplied the pads and rotors. Very expensive"
"The parts department was so friendly and I really felt like they went above and beyond in helping me get some big boxes out to my car even though it was the end of the day for them and I’m sure they wanted to go home. Much appreciated!"
"I ordered close to $100 in parts on Monday. We are now about to enter Friday morning. No word whatsoever on shipping or if they are even working on this order. I am going to have to give them a call tomorrow, which I would rather not have to deal with. So now I get a “how was your experience””? Are you serious?"
"Brought in a car with mildewed carpets for an internal detail. Results were very good so hoping this resolves the issue."
"The best customer service experience! Parts dept was exceptional in helping me find the exact part I needed. Above and beyond. Next time my car needs service I’ll bring it here. Everyone was helpful ! "
"I searched many Toyota dealer websites (which all look very similar under the main Toyota parts web portal), and the prices varied widely.
Out of 5 different dealerships local to eastern MA, one blank master key varied by a wide margin, but shipping to a suburb of Boston varied even more.
Other dealerships charged as much as THREE TIMES the amount I paid for shipping (a small key) from Imperial.
I will buy from this dealership again for whatever part/accessory I need shipped.
Thanks Imperial!"