"I found the item I wanted on their site- listed for about $30 less than some sources in China! I thought 'this is great, maybe they have some old stock and theyre just blowing it out cheap.' WRONG.

They claim to ship in 5 days. I waited 2 WEEKS, then I finally get an email that says the status of my order is 'cancelled'. No explanation, thats all I get. Meanwhile, I have a client who's waiting on this item!

When I called, I got the lamest excuse. They didnt know anything about the specifics of the the item, or when they were getting more stock shipped in. Horrible service.

At least my debit card was never charged. "

"I ordered an HD Antenna from Titan Imports to replace our old 20 foot antenna at our cabin.
It did not work, I contatced them and they worked with me on trouble shooting and retified the problem.
Since I could not get to our cabin every weekend they were very patient as well.
I am extremley happy with the product and would recommend them to anyone."

"Cable was getting too expensive so i checked out digitalhdsource and picked up a indoor antenna, got way more channels then i was expecting, shipping was very prompt. Finally get to watch my football for free."

"What a rip off! I ordered an antenna through HD source (one of the many aliases) Antenna was of poor quality, rotor did not work. Even the packaging looks like it had been resealed more than once! They gave me return authorization but just like everyone said and they charged a restocking fee and for their so called free shipping after trying to get them to help me with the problems for over 2 months. They do not even offer a way to post reviews on their site. Stay away!!!"

"DO NOT buy from the company!!!!! I know them as Titan Imports & Digital HD Source. They do not stand by their "100% money back customer satisfaction guarantee" at all. Long wait for email response. Cannot get a human on the phone just a message to use the web site. No help in trying to fix problem with product. Lost a lot of money returning broken products (HDTV antenna). Favorite response is "sorry for the inconvenience". This is the WORST on line buying experience I have EVER had. They should be kicked off the internet."

"This is a scam. Do not purchase any items from here.
I was looking for some Japanese products and found this website. It didn't look so credible but it was using paypal as payment method(which I really trust) so I thought I might give it a go.

Wow. I can't believe how stupid I was.
I misplaced an order and had to cancel one of it. I realized that mistake within 3 hours of the purchase which doesn't seem too bad.
The phone number listed in the site only gives you an automatic voice message to contact with the provided email address.(I called for 3days, at least 15 times including working hours for all different time zones)
Ok. so I tried emailing. The answer I got was 'will be shipped in 24hrs'. Are you kidding me? I said I wanted to cancel the order, not getting it shipped!!
I contacted Paypal, but doesn't seem to be much helpful in such case. Just after the purchase, I wasn't even able to cancel it through paypal. The seller claims the money from paypal right away and ignores all the messages sent from the buyer. Huh.
I tried contacting through facebook, twitter, email, phone call and no reply yet.

Stay away from this seller. Or if you feel like donating money to an unknown source, go for it"

"I ordered an HDTV antenna from DigitalHDSource.com, and apparently they are run by Import Action/ sites listed above...I read all the T.O.S. of the site, and none match up to what they give you/if they give you. I'm very unsatisfied and will be getting my money back!

Received the box in horrible condition, parts missing, it could not be assembled correctly, and paid a big chunk for it. Watch out! Not even worth trying to take a blind shot at buying anything from them."

"UNRESPONSIVE / DID NOT SHIP ITEMS: Had to reverse charges on my order today after a month of waiting for my order. Dealer is not replying to emails and voice mailbox is full. Not sure if they are out of business or simply a bad place to do business with - either case, take your online orders elsewhere."

"Hello!

So, I noticed that out of the 13 reviews of this site that I found on Google, it appears to be unreliable. However, I took a chance with this site, because even a GACKT fan with half-a-brain would know not to pass up an opportunity to purchase his goods that are on sale for under $20--in NEW(!) condition.
It was a risky bet, I admit, but it actually paid off in the end. In a little over a week, I received the awesome 6D7N Live DVD in perfect condition (that means in its original packaging, w/o a scratch), and only had to pay $25(!!!) for it all.
I am definitely going to buy more of GACKT's DVDs here, while they last!!"

"Okay, first everything is great. They have the lowest price, and the gun I want, including acceseries. So I buy from them. Right after, I had realized I had made a cruecial mistake... I had bought a battery that might not fit in my gun. Actually no biggie, i just said, "I would like to cancel my order." The only problem was, they didn't reply to me for about 5 days. The good thing was, they still didn't even ship it! Wow they suck. After their reply I could tell they just wanted my money by the way they delt with me. Every email it took a long time to reply. (Not one or two days.) Not a fun retailer to bargain with.

LONG STORY SHORT, THEY SUCK.

Friend's story

He got his gun with a couple of acceceries, only one came a month late. the rest didnt even come. then he shot his gun then it broke in two days. No refund, not even an email answer."

"I placed an order for an item on 12/28/09, and received it today, 1/09/10. It took a little bit slow, and I was afraid my order status was going to be stuck on "Will ship in 2-3 days", as some other reviewers on here have experienced. But they shipped about a week later, and I tracked the package until it got to my location.

Overall, good seller, but they're just a little slow."

"Ordered and paid for an item on 12/12/09. My bank account was charged twice for both the item and shipping. They then shipped it to an invalid address because they typo'd the house number. The item was shipped back to them as of 12/16, according to the post office. I never recieved the item and my 14 emails requesting a refund (of BOTH charges) have been ignored. I filed a fraudulant charge report with my bank today and will be filing a complaint with the BBB. Do not buy from these thieves! "

"DO NOT BUY FROM THIS COMPANY!!!!!!
I have never been so frustrated with a company before. Like other complaints on here I have had similar experiences. A heads up also, they DO NOT return phone calls or ever pick up the phone, (made over 30 calls to them) and they only respond after you go through the Better Business Bureau. I received an order totally different from what I purchased for some airsoft accessories. It was like they didn't even look at the order and just threw a bunch of random things in a box way too small for its contents. It was a horrible packaging job and I'm surprised the box actually made it. Must have been all that sloppy packaging tape. So, order takes forever, contents is wrong, and I tell them I don't want to pay for return shipping. They tell me if I want my money back I have to return it with my money and they will reimburse me once they receive it. This is exactly what they said in the email:

"The way we do it is you send us back the unopened merchandise and we credit your account for the shipping through your original order. Of course we do NOT charge shipping for the mistake we made. You just have to get it to us so we can assess the situation."

HAHAHAHAHAHA, I actually thought they might reimburse me for shipping it back, $30.00 silly me. Of course they didn't but they did eventually give me my money back for the original purchase after I filed a complaint with the Better Business Bureau. Just an awful awful company. STAY AWAY!!!!!

Oh one more thing, If they were so legit why would they need so many different company names to sell the same items?
Import Action
Airsoft Titan
Games Fantasy
Titan Imports
They are all the same company.
This is on one of their websites and it's almost laughable:
"Shop with confidence, we are a customer rated top service store. With industry-standard SSL encryption provide by Yahoo! Inc and as member of the Better Business Bureau, we provide exceptional service, price and security, there is no reason to shop anywhere else."
And lastly, there are so many simple spelling errors on all of their sites. Makes you wonder.
Alright I think I got my point across :-)

Noticed something here:
It's weird how they only people on here giving positive reviews for Import Action not a so good wid da spelling. Just like their sites. Coincidence???"

"found figures i was looking for a great price...but it was too good to be true. they canceled my order without telling me. plus the product is still available on their site to buy."

"HORRIBLE SERVICE. It has been over two weeks and my status still says "Will ship in 2-3 days" I have sent emails to their only email address on the site (****@****) and have received no reply. I will never buy from this site again! See this link for more rants:

http://www.resellerratings.com/forum/merchant-discussion-shopping-advice/133106-import-action.html"