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Verified
5/5

2012-10-24

"Awesome customer service! I had a question about coilovers, they did not know the exact answer to my question so they called the company that designed them and got the answer and called me back with the answer! not too many companies take the time to serve their customers like this! awesome job! i will return to this site.. FYI their prices are the lowest for Ksport coilovers!"

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Verified
5/5

2011-05-20

"Some quick google research showed IRP to have the best prices around, plus free shipping over $100.
I ordered front and back brake pads for my MINI Cooper, but before ordering online, called for advice.

First, I got a human right away!! I didn't even have to navigate my way through "press or say 1 for sales" nonsense...

Then, the person who answered helped me decide which brake pads to go with, based on questions he asked me about model and my driving style.

And finally, the order shipped the very next morning (I ordered late in the day), and was on my doorstep the next day!!!!!!! And that was standard UPS ground.
(I guess the credit there partly belongs ot UPS.)

Anyhow, I will bookmark this site as a reliable and friendly source of both parts and advice.

THanks, IRP!
"

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Verified
5/5

2011-04-29

"I placed my order at 5 online stores and only two were excellent quality of service class VIP.
In this store, I came back and made repeat purchases for his Mercedes GL 450.
Jeff helped me a lot (a very modest man) helped pick up parts for the engine and brakes, helped pick the best option of delivery to Russia and all parts of high quality.
Given the fact that it has fulfilled all its obligations under the shipment.
When I'm having problemma in paragraph get it every day for 20 days helped to solve my problemma.
I'm sorry that I did not know before this store.
This store is a VIP, all indicators for two of the five best purchase I have selected stores!
Believe me I know What is VIP SERVICE!
Now, all purchases will be made only out there!
And other advice on buying!
"

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Verified
5/5

2011-04-28

"Very pleased with both items and service.Delivery time was just write.Very good customer service and follow up.
Thank you for your services and will shop again.
"

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Verified
5/5

2010-10-18

"I have been ordering from Import Replacement Parts for years, and they've always been a pleasure to work with. They have a great selection of parts (almost anything you could possibly be looking for) and their prices and service are great! I'd definitely recommend them!"

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Verified
5/5

2010-03-30

"I had a very positive purchasing experience. Great web site, excellent prices and fast order processing. Will be back for more."

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Verified
5/5

2010-02-07

"great product,exelent comunication,by e-mail great pries!!!! bery good.I found all my parts for my Corolla XRS 05. Thanks."

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Verified
5/5

2009-10-10

"This is the second order I've placed with Import RP, and once again everything went as planned. I spoke with Mike on the phone and he helped figure out exactly what clutch I needed for my car. The price beat anything else I could find, and I had the clutch on my doorstep within 2 days of ordering with the free ground shipping! I will order all of my parts from Impore Replacement Parts in the future!"

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Verified
5/5

2006-06-14

"Excellent prices and SUPER fast shipping with standard UPS ground! Highly recommended!"

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Verified
4/5

2005-01-30

"Shipping was a little high but the prices were the lowest I found for brembo rotors for a 98 corolla. I got my parts about a week later. I was worried cuz the box said chevy on them but also fit my corolla. No real problems.. just a little slower then I wanted on the shipping for $20."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
Being knowledgeable
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
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Speed of web site
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