"BUYER BEWARE! I bought a side table, assembled it, and gently wiped it down with a soft, clean cloth. The cloth snagged on something. When I lifted the cloth, a chunk of the table came up with the cloth. No customer service. Just "I'm sorry you're not pleased with your purchase. Have a good day." I lost a chunk of my table and a chunk of money. "

"Then I received an email telling me that it would not be published because it failed to meet their review guidelines. I had not been provided with guidelines. My review contained no profanity or falsehoods and I cannot find a legitimate reason why it would not be published by a creditable business.

I emailed them outlining the above and requested that they send me their guidelines so I could ensure that my review met their guidelines. NO RESPONSE.

Apparently, their guidelines are that you must write a positive review. Negative reviews will be refused and you'll be told it doesn't meet their guidelines and it won't be published. EXTREMELY SHADY BUSINESS PRACTICE.
"

"I bought an inflatable bed from them...NO GOOD!!! The first one I purchased lasted a few months before it started to deflate on its own. Not a good thing waking up in the middle of the night with the supporting bed poles nipping at your back! I called their customer service department and they were happy to send me a new bed. They refunded my money BUT made me buy a new one instead of sending a replacement bed. Really??? I had to repack it and ship the damaged bed back to them. They sent the return labels, however, the box is large and heavy. I had to take a day off from work to wait for UPS to come and pick it up which takes the ENTIRE day in wait time. The new bed arrives...I was excited until this one started to deflate within a couple of months!!!!!!! I've had it with this company and will take my business elsewhere. Save your coins and buy a real bed from a reputable company!!!!!!!"

"Do they make mistakes? Sometimes. Do the products arrive damaged? Occasionally. When there's a concern, will they attempt to work out a satisfactory solution? Always.
As long as you remain firm, yet civil, your request for attention is always given proper consideration. If the customer persists, asking for escalation of the matter, a supervisor takes it up, and the issue is resolved. That has been my experience"

"I ordered 9 battery operated starlight spheres for outdoor Christmas decorations to hang from a tree. They are beautiful and people love them. However, 3 of the 9 did not work. Two only stayed on a few seconds and one stayed on all night when it was supposed to turn off after 5 hours. Tammy gave me a refund for the three and shipped three more to us, two day shipping with no extra charge."

"I ordered a 48 "fitted table cloth for my 42" table. The table cloth was too small. I paid 15.99 including shipping. I called to let them kn
ow I was returning it. It was going to cost me another $8.95 restocking fee. The cloth was only $9.99. They didn't care. They would gladly refund $1.04. It's a rip off. Don't order from them"

"I returned an order (stair treads) for a different size (exchange) and they never sent the requested items. Never contacted me. Pathetic customer service. After 2 weeks of not receiving the exchange order I contacted them - and they read to me my exact exchange request from my return form. They knew I had requested an exchange. And completely ignored it. They said they will send the order again. I have no confidence they will do so. They never bothered to send the exchange order. Why would they bother to send it the second time? Will not shop here again. Ever."

"I've been ordering with them for years now and have had problems with almost all of the orders that I have placed. The most recent order I placed was on July 13th, 2017 and have only received one out of two items that I purchased on that day. Today's date is October 4th, 2017. I've called two additional times now to try and get my order, only to be told today that it was just cancelled and recently refunded. No call, or courtesy email as stated that they typically do. Nothing! Additionally they did nothing two keep my business but say sorry!

I will never order from them again!

Note to management
If your company screws up, make it right. Do what you have to do to keep the client.

C. Arlotta"

"I ordered ONE floor mat and paid via PayPal. PayPal then notified me that Improvements m had attempted to charge my account four times- all different amounts. I called Improvements, they denied it and then also told me my floor mat was back ordered. When I ordered the mat online, it said available. The next day I received a completely different floor mat than what I ordered. It took 3 attempts to get a return shipping label - finally a supervisor had to do this. They offered no explanation other than whoops, guess there was a glitch in the system as to what I was charged so many times. The time it took to resolves this was beyond ridiculous. Never again!!!! "

"I order from Improvements a few times a year and Ive never had any issues. My items are always delivered in a timely manner and have always been good quality. No complaints here!"

"This is the 1st time I ordered from improvements ...package received missing packing slip and 1 item. Spends over 30 minutes with customer service (she was very nice) and they were not able to figure out how to resend the item without me paying more than than i originally paid. (Used a coupon on original purchase). There are too many quality online retailers to waste time with silly non customer focused processes...it's a shame but I will have to pass on this retailer"

"I ordered three shelf topers for my bookcases, but they were too small. In the process of shipping them to return them, I contacted customer service on three occasions. Each time, I was greeted with a helpful, friendly representative. I did learn that I would be losing 10.95 for my return (they don't pay return shipping), but was ok with that. I had planned on exchanging the items, but the next day, I happened to come across this site and read the terrible reviews this company has received. I decided I would opt for a credit on my charge card. After filling out a customer satisfaction survey, I informed them I would give them a favorable review if my refund was handled in a timely and correct manner (It was!). I did order a bar stool and I am waiting for that to arrive. I will update my review if necessary, but my experience with the company has been nothing but positive. I hope it remains that way--they seem to have very reasonable prices and a great selection of items. "

"I ordered a tablecloth (plastic outside table) 14.95 Review said it ran large. So I ordered a small. Table cloth was too small. I saw the return label included in the packaging. I returned the item to exchange for the larger size. I got a letter asking me to call them. They said I have a credit of 4.95 toward the larger size table cloth, but need to pay 14.95 because I used the return label they included. WHAT? or if I don't want the table cloth I can pay 10.95 for the return of the table cloth using the label and they credit me 4.95. WHAT? So I can either end up paying about 30.00 for a plastic tablecloth or lose ten dollars with no tablecloth. WHAT? I talked to a supervisor and she said the company could give me a 4.00 credit as a one time courtesy. ??????? I should of just went to WalMart, at least their customer service makes sense. I told her I could mail a plastic tablecloth using USPS for about $3.00. She said it is their policy that the customer pays 10,95 return shipping. STAY AWAY. They do not have anything in their catalog that you can't get elsewhere cheaper and without a hassle. "

"We ordered 2 bookcases and 2 toppers for them. When they arrived, one bookcase was too damaged to use and both toppers were scratched. We returned the bookcase and asked for a replacement. The replacement bookcase was also damaged. DO NOT BUY FROM THIS COMPANY!
The company used to be good but is no longer "

"I bought a magazine stand with a slide out tray when it arrived the tray was broken and 5 of the cam locks broke when I was installing them . I called them and sent pictures , they said they would send replacements , they didn't arrive after one month so I called to check on them , they had sent them to another address , they said . After several calls and emails they finally said that they could not ship me the parts because I am in Canada . They managed to ship the unit to Canada , I can't see why they can't send me replacement parts . So if you order from them and you're located in Canada forget your warranty , there is none .
I will certainly never buy from them again and I'll spread the word to avoid this company ."