"Had to refund due to slow service"

"We do know InMotion could be really messy and bad at supporting customers. That is the reason for some of our new clients to move to contact us (Verdina.NET) and they are pretty much satisfied and stick with our services. Mostly because of the noncomparasion support 24/7 by our quick and experienced team. If u like contact us on the live chat and ask for 10% off (for the 1st month) with coupon code AIQMZR"

"Very disappointed in InMotion's reliability and support. We host our businesses SaaS software on InMotion's VPS solution. They have had multiple failures, and their support has been extremely poor."

"This company hosts websites. The tech staff is very helpful and patient when dealing with noobs like myself who are setting up a new website. I have never had to wait in a queue for text chat support. Telephone support is quick and helpful also. My website is not active yet put I am pleased with the results on the temp server. Although you can find cheaper web host services, InMotion Hosting is well worth the price cuz you get premium level tech support and a slew of host plans. The team does not appear to be outsourced from overseas locations and speaks American English (unlike Mike Row Soft techs) and that's a great benefit too."

"How a company handles a problem is to me the truest example of their quality. I received an email advising me they were charging my account for renewal of a website that I had no intention of continuing with. I thought for sure the money was gone for good, or at best it would be hours of emails, phone calls and frustration and potentially a partial refund. Being on the road I replied a quick email note from my phone, and began cursing under my breath about the hours of phone calls I would need to make the following day. Being late in the evening I didn't even expect a reply, but within minutes a pleasant and intelligent (Samantha P.) person responded. She did not bother me with endless questions and hoops to jump through; she simply recapped what I wanted, asked me to verify my account for security reasons and told me how she would resolve the situation. I was in shock. True to her word I received two follow up emails, each telling me what was happening and what to expect. The entire situation was resolved before I even got back to my office.

The website was for a clients new business that never got off the ground (funding issues). I'm not sure if it was my error, or why it was set up for auto renewal, but it didn't matter. InMotion Hosting took responsibility without question and credited my account. Again I'm in total shock. I personaly did not use their hosting services, only setting up the account and log-in information for my client, but if they handle a cancelation with efficiency and professionalism they will be at the top of my list going forward.

Thanks
Viktor Kelley
Imagin3d"

"Comparing with our previous hosting company, InMotion Hosting has given us a responsive attitude and cheerful experience. It has been so rare nowdays people treat their work seriously. InMotion Hosting appears to have a groups f such people. Hope our future experience will maintain cheerful and less stressful."

"Super helpful people, who always go above and beyond the call of duty to help you whenever you need them. The commitment to assist by their staff is excellent in terms of the time, effort and detailed responses that they give.

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"I've been usuing InMotion for several years and have always experienced great hosting and great customer service.

Just recently used inmotion live chat. Dominick, Terrence H. and another person (whom I forgot to write down their name) have all been very helpful as I migrate a site and emails from another host to inmotion. All three very helpful. Thanks!"

"I have been very pleased with the customer support I have received from the telephone support team. I am new to Joomla, and am under a time constraint to migrate a website. Your team has been highly professional, very good listeners, and have performed beyond my expectations...which are very high.

Knowledgable. Professional. The Inmotion Hosting team delivers on all the statements in their marketing and on their sales pages. I am really glad I choose Inmotion. Inmotion provided the support I need to make my efforts and organization successful I am grateful customer service like this still exists."

"They do anything to help you out as soon as possible. Chat has been always available immediately and all of the rep. are very knowledgeable and quickly figure out what to do. Totally recommended."

"InMotion looked great at first but after automatically charging me for a second year of hosting they refused to refund my money so I am out another $107.35 for a I service I do not want. "