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5/5

2002-12-12

"Good store."

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Delivering products damage free
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5/5

2002-11-26

"I originally ordered the Koolance PC2-601BW (black case). I thought it would go nice with my black keyboard and black trackball. Ordered it on the night of 11/20/02. I got a confirmation email right away. The following day on Thursday I got a call from them telling me that they were out of stock on the black Koolance case. Instead of giving me the option to cancel they told me they would send me the blue Koolance case for no extra charge. On their site the blue case was selling for $257.90. I bought the black case for $249.90. I know it doesn't sound like much but I'll take the "discount"... hehe =)

I was going to call them up today because I didn't get a shipping number so that I may track my order. Took a nap for a few hours and by the time I woke up, my mom had already signed for the package and my case was waiting in the kitchen.

THANK YOU Infotechnow.com!
"

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1/5

2002-11-14

"I have gone to this company for sometime now only due to the reason that the prices of thier items have been cheaper than most computer stores in the area. Most recently, I purchased a hard drive from them and they had just finished a new company exchange/refund policy. Because I bought it before the new policy, they refused to honor this and told me that this was my problem now. As most know in retail, bad customer service can be the death of a company. At this point, I hope it comes to that. No one there speaks english very well, and this makes it quite difficult to get a point across. After a good half hour of trying to get this drive replaced, I left the store completely unsatisfied and out a 20 GB hard drive. Needless to say, I'm quite dissapointed. This whole situation has ended my confidence with this company as a whole."

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Is committed to quality products and services
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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Speed of web site

3/5

2002-09-21

" take a number,stand in line, hurry up with questions, cant cant do any hand holding now, too busy.
Good selection of products, just dont take up the salespersons time with questions.
"

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5/5

2002-08-27

"Directions for pork ribs
Cut pork ribs into serving size pieces. Place in a large pot; cover with boiling water. Add clove-studded onion and herbs to ribs in pot; bring to a boil. Reduce heat; simmer for 45 minutes, or until ribs are tender. Sponsored Links
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Drain and place ribs in a shallow roasting pan. In a small bowl, combine red wine, ketchup, soy sauce, ginger, honey, and minced garlic; stir well. Pour sauce over meat; cover and refrigerate for 2 hours. Drain excess marinade into a small bowl. Grill ribs or bake at 350° for 30 minutes. Baste pork ribs with marinade frequently during cooking. Barbecued pork ribs recipe serves
"

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Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
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Web site reliability

5/5

2002-08-15

"Excellent company. When they say if you live in Washington it will be there the next day they mean it. I didn't even receive my UPS tracking code because it was here before I got off work the next day. There Chenming cases are a great investment. Huge on the inside making it easy to arrange all your wires. Plenty of fans as well. I recommend them to everyone."

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3/5

2002-06-24

"Good prices. 1st order. No place on the web site to track orders."

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Likelihood of customer recommendations
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Overall product shipping and delivery process
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Delivering products damage free
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Delivering products on-time
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Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-05-04

"I bought a Liquid Machine from them and they works great! It looks good and quiet. It is first time I bought a water-cooling system and I LOVE IT! Thanks to infotechnow.com for good service and products!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-04-13

"I ordered a koolance system. Within 2 days it was shipped out and received 5 days after that. The packaging was excellent and everything ordered was there in excellent condition. I am very pleased with this company and would definately order from them again. They were also the cheapest for koolance products. A++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-04-11

"Due to the non-availability of Koolance products, I did not receive my Koolance order until yesterday (ordered Mar22). But it arrived on time and so tightly packed, it took me some time to work my way through the bubble wrap.
Infortech kept me informed on the progress of the order during the entire wait.
I definately recommend these guys for all your Koolance needs.
"

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Overall product shipping and delivery process

5/5

2002-03-24

"I'm a local customer. I had a problem with a hard drive I purchased from them when building a new system. The hard drive had a minor problem with the connector pins. I returned it to them with absolutely no problems at all. Their prices were very competitive, I couldn't have mail-ordered a better system for the price I paid. The staff was incredibly helpful and very friendly. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-03-13

"I bought a CPU, Memory, Motherboard combo. The price was great and shipping was fast. I will recommend to my friends!

By the way, you guys have the best price on Koolance liquid cooling products!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site