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InkDiscovery.com

2 reviews
2.50 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2008-11-28

"User-Submitted Reviews of Inkdiscovery.com and Testimonials
I am an unhappy customer. They were great at the beginning when I placed my on-line order - 8/22/2008, they communicated with me through e-mail, my purchase was delayed, when shipped; 9/1/2008. received; 9/4/2008;I then sent them an e-mail about how to return part of my order; 9/13/2008, they responded quickly; 9/14/2008 then the communication stopped. To this day, 11/28/2008, I have not received any communication about when I will receive my refund. I e-mailed once, directly, then on their website form and called several times and EVERY time I called, I couldn't leave a message because it said their mailbox was full and it doesn't let you wait on hold for a customer service representative. I guess the next step is to SUE them.

From: Janette S. Wiley
Order# 10176
E-mail: ****@****

Janette S Wiley, November 28, 2008
"

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Verified
5/5

2005-09-28

"I ACTUALLY ASKED FOR THIS COMPANY TO BE PUT ONTO RESELLERRATINGS.COM BECAUSE I HAVE USED THEM TWICE NOW AND FOUND BOTH EXPERIENCES TO BE QUITE GOOD, AND GOOD CO.'S ON THE "NET" SHOULD BE ENCOURAGED. SO, I WAS NOTIFIED PROMPTLY WHEN ITEMS SHIPPED OUT AND FOUND THE QUALITY OF MY CARTRIDGES TO BE VERY GOOD. ALSO, THE PRICES WERE HALF , SOMETIMES LESS, THEN IN RETAIL STORES. I WILL BUY FROM THEM AGAIN, UNTIL GIVEN A REASON NOT TO..."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Being knowledgeable
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
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