"Been using products over 2yrs. Got help from support, no questions asked. "
"First, after an order for 128 USD I received an email stating that the shipping was incorrect and that I needed to pay an additional 28 USD to complete order. Fine. Now after 7 weeks I still have not received my order. I have contacted Ink Owl and the only reply I ever receive are screenshots of the tracking page showing the order is still in transit. Nothing else. Just a screenshot. I have already contacted my credit card and will receive this charged reversed."
"Purchased refillable cartridges at 2 in the afternoon on Friday. Order did not ship until the following Wednesday. Do not purchase from them if you are on a time constraint. They lied and said ups was closed for a holiday when they were not. Horrible customer service. "
"I paid for the order & shipping then got an email asking for another $10 for shipping, which brought the total shipping cost to 50% of the product's cost. I said no, they cancelled the order. The order was already charged to my card (I can see it on the statement). The shipping rates mentioned at time of placing the order should be updated according to the country they are shipping to, so as not to waste the customer's time!"
"We ordered refillable ink cartridges for our Sawgrass printer when we were new sublimation business with little knowledge of the industry. Ink Owl answers our questions and helps us out every time we call. Our cartridges have malfunctioned two times since we purchased them almost two years ago and Ink Owl has been so easy to deal with. What a breath of fresh air. I would recommend this company to anyone. Great customer service is my favorite thing about them. "
"I bought these cartridges and ink for my Canon Maxify MB2120. They were delivered very quickly and worked perfect to replace all 4 of my cartridges on this all-in-one printer. I didn't have to fuss around...just filled the ink and replaced them without any issues. The printer recognized them immediately. Very happy!"
"I'm a repeat customer with Ink-Owl and couldn't be happier. I've bought bulk ink, refillable cartridges and compatible cartridges from them for three different printers.
The only issue encountered is a set of compatible cartridges that, as far as I could determine, had bad chips on them (Canon and their scheme to trap you into OEM ink). I contacted Ink-Owl by email and they apologized and had replacement cartridges in the mail to me the next day. No muss, no fuss, no hassle, no paperwork. In my experience, they will bend over backwards to make you happy. For that, they have my loyalty.
As for the mess of refilling ink cartridges, I do it over a double layer of tinfoil by a sink with running water and I wear nitrile gloves (or latex or whatever I have handy). I've never had a problem with any messes. I saw one guy on youtube who cut close-fitting holes in the side of a small cardboard box to set his open ink bottles in (made a bottle holder) to help avoid knocking the open ink bottle over. Just bear in mind that you are working with ink, so use common sense and think of what you would do if you were staining furniture or painting a room.
I've never noticed any quality issues with their ink, but then again, I'm just doing standard office printing and the occasional photo on photo paper. To my uncalibrated/untrained eye, I can't tell any difference from anything I've printed with OEM cartridges. Bear in mind, the only OEM cartridges I typically use are the ones that come with the printer.
I have no hesitation recommending Ink-Owl. Their stuff works great in my printers, they have fair prices and they treat you right. "
"The homepage is lurking you to buy the wrong cartridges, and when you find out, inkowl just suggests you to buy an other set of cartridges."
"Awesome products. Bought a set of refillable cartridges and Ink for my Epson Artisan 837. Switched to printing with this set, and did not notice a difference in the printing quality at all. The only thing that decreased, is my cost of printing."